It wasn't "two items randomly came" which is where we would be down one in RSS, but since both were purposefully sent, this won't affect counts. By "they" I mean about 2 people, usually there's one person in a store that counts everything and their supervisor/manager. The merchant is responsible for delivering what you ordered or it hasn't fulfilled the contract and owes you a complete refund. Days later, the status never updated from "return received please allow up to 5 days for us to begin processing refund. Instead of a (name of the product), I have got a (name of the product). 3. Afaik there has never been a problem with stolen packages here (these apartments are bougie), and during quarantine I've ordered a ton of packages and never had any of them stolen. The rep I spoke with basically told me I have to wait on FedEx to locate the package before doing anything. I can't reach the product because it's very far away, so I can't return it. 32. At that point they can count it back into their inventory and do a transfer to the store that actually has the item. Experience an FHD Super AMOLED screen for a crystal-clear view, stereo speakers for a surround sound feel, and a long-lasting battery for streaming your favorite content. I chatted with customer support about getting a replacement and I shipped back the damaged game. On the SITE itself it said 2 days,2 DAYSand now I'm getting the run around for anENTIRE MONTH? We are not officially endorsed by nor affiliated with Best Buy Co., Inc. For immediate help, please contact Best Buy at 1-888-237-8289 or bestbuy.com/contact-us, Press J to jump to the feed. They'll see some dot-com orders and what not and in store sales. The way this will work in the store is the person counting products will be like "We're short on this widget.". EDIT: An update for anyone who cares. It's been over 1 hour and he just tries to convince me to call back later. Please help me get my money back. Helping Startups/ It Companies/ and Small Businesses to Enhance Their Business Through Branding and Marketing Ideas. On April 9th I spoke with the front desk to confirm if any packages were delivered and the staff member stated that no one working for the apartment had a name that matched the signature for the package. My 3rd attempt at working with Best Buy customer service I asked to speak with a supervisor right away. Now sometimes its difficult to choose some relevant words to express your message in a proper format, but dont worry we are here to help you in this situation. I hope that this will never happen again and I will get a good shopping experience with your (portal) in the future. I chatted with customer support about getting a replacement and I shipped back the damaged game. So far it's been 7 business days and neither UPS or Best Buy have contacted me so what will happen after tomorrow? This has never happened before, so I am surprised and disappointed with this kind of service from your side as earlier this never happened before. then it was a big heavy massage applience not the camera. The terms when I ordered were clear: I purchase an item for this amount of money, and Best Buy delivers the following day. Cookie Notice I would like to inform you that I ordered a (name of the product) from your (site) last week and I have received the parcel today itself, and I am very much disappointed with the product. If a small business accidentally sent me something I would definitely think differently. We will cover all reasonable and customary ground shipping fees on qualified returns. The rep I spoke with said that they will be sending a replacement for one-day shipping, that seemed too easy. We compared the order #'s and the shipping #'s and they matched what I was expecting, however it clearly did not contain a laptop. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. I ordered two s10 s like 6 months ago and they go lost. Ally opened it up and instead of the lens she'd paid $228.43 for, it contained a $70 Nikon CoolPix digital camera . Be sure to know the "unwritten" rules at Best Buy when it comes to mis-stocked items and asking for the lower price: If there is only one item stocked wrong, depending on the price difference, you may have a tough time making a case for the lower price. Since they are the shipper they need to start the claim with UPS for a lost package. 2018 Best Buy. They assured me that all was good, that they would "reship" the tablet to me. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I ordered a Samsung Tablet on bestbuy.com on 11/29/2022 with 2-day expedited shipping. So I hope you understand the situation as it is her birthday gift. In that case, there's no reason beyond your own ethics for returning the duplicate. Fortunately, the couple was signed up for email . On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with . It's going to appear as if it never arrived to the store. Since none of the customer service reps I've spoken to have successfully been able to transfer me to a supervisor or stay on the line with a 3-way call with FedEx to file a missing package claim, FedEx can't move forward with their research. I have checked my spam folders and nothing is in there. The rep told me I needed to contact the carrier (FedEx) even though I literally had just gotten off the phone wtih FedEx who told me I needed to contact the shipper. Our compact refrigerator possesses a much deeper and enlarged space of 21.3 x 21.38 x 56.69" with large capacity to keep all your food totally fresh. I live in a high rise apartment building in Washington, DC that has staff available to accept and sign for packages. They were tryna to cover there ass. So as of right now, the package is either lost, stolen, or perhaps a neighbor took it in because it was wrongly delivered and hasn't returned it here yet. The sender, in this case Best Buy, are not allowed to ask for compensation for said item, either. Between the 20th and 23rd.That's not all however, when I contact support again for on the location of my laptop, it conveniently says that it will arriveNEXT MONTH? Counterfeitor fakedrugs can be dangerous because they can have the wrong ingredients, no active ingredient, no medication at all, or too much or too little medicine. You sent the wrong item!!! It has been over 5 weeks and my package has not shippped back to me. I just tried to claim the package but it said it was ineligible. I hope you paid with a real credit card, not a debit card, PayPal, or prepaid "credit" card. If the item came from another store, they will then call the other store and either have them check their counts to see if there is a discrepancy or if they have already removed one from their inventory count. No. But you can rest assured that open-box . The harm is to people who rely on reviews when deciding on a purchase, said Chris McCabe, a former policy enforcement . They wont ask you about it. I would be happy to look into this closer and assist where possible. Amazon.in - Buy CollegeBoard . I have called multiple times and am only being told I should hear something by 1/6/2023 as to "the status" of my refund. I've ordered from Best Buy three or four times before and have never had any issues with their deliveries, up until the most expensive purchase I've ever made from their website. Then the replacement arrived and it was even more damaged. Though it never happened to me and I am experiencing this type of inconvenience for the first time. Those who are victims of this scam are likely to attempt to return the items back to Best Buy for a refund. #1. Returns should be booked within 7 days from the date of delivery. Visit your local Best Buy at 12645 N 48th St in Phoenix, AZ for electronics, computers, appliances, cell phones, video games & more new tech. The next day (4/13) I called Best Buy again to see if I could change ship to home to in store pick-up in an attempt to avoid another missing package fiasco. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. They are truly appreciated!! Leave the second one at home. 3. 1. Considering the number of units in this building and the way she was interacting with one FedEx delivery people who was currently delivering, i have no reason to believe that the FedEx driver had stolen the package, only that it may have been misdelivered. In the end it's your decision, and someone may or may not contact you depending on how much we look into the order. Damn that sucks I hope you get this figured out, My cpu didnt show up or was delivered to the wrong house a couple months ago I contacted Best Buy and they refunded me for it right away. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Few days later I receive the item at home. Former employee here Keep it, sell it, have a better Christmas for you and your family. /r/buildapc is a community-driven subreddit dedicated to custom PC assembly. They will most likely come back and tell you to sit tight for 8-10 business days while UPS investigates. Value 217. We have already covered some sample letters regarding this topic. Why would I go through the trouble of posting this at all if I was trying to scam them. Not entirely sure but if I can't get a refund this really sucks. Create an account to follow your favorite communities and start taking part in conversations. You can ask the customer to return the item, but he has no legal obligation to do so. Initially I reached out to FedEx to submit a claim. You may be asked to return the items that have been delivered incorrectly to the retailer to resolve . Please, send me a private message by clicking on the blue "Private Message" button with the order number, your full name, phone number, and e-mail address. So for whatever store sent you the items, they'll be really confused. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. So you shouldnt either. Originally paid by PayPal. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You will be directed to the 'Package Tracking' page. These Three Words Describe Me in The Best Way. I am expecting the exact product in the exact color and size as well. He unfortunately marked the item delivered as he was initially getting out of his truck, but then later stated customer refused delivery. Today I wake up to a notification saying it had been delivered! What can I do? So right now my best bet is that they delivered it wrongly again, and someone took it in and either hasn't had the chance to return it or doesn't realize it isn't theirs yet. You will see details of your shipping status. Welcome to the Best Buy Community Forums! I still want the camera. He had to review my previous calls first, understandable. 01-25-2021 06:25 PM. Sign in to your Best Buy account. Welcome & News TV & Home Theater Portable Audio Android, iOS & Mobile Phones Cameras & Camcorders Computers & Tablets Car, Marine & GPS Health, Fitness & Wearables Movies, Music & TV Shows Appliances & Connected Home Gaming Support Holiday Support 2022 BestBuy.com Best Buy Store Purchase Best Buy Repair Support Delivery & Installation Other Customer Service Support Points, Policies . Gifts and Holiday Shopping. Privacy Policy. So it struck me and thought of writing to the main head office. You'll tell your story again and they will do one of a few things here. I have spoken to two other reps. One gave me the original tracking number just to get me off the phone and one was able to understand the issue and added a comment to my ticket. Like if I don't get the GPU oh well, at least I'll get my money back. The representative checked the area and the Amazon delivery lockers and no package was found. it took over 2 weeks to arrive usps. I contacted them to report the missing package and they acknowledged it was incorrectly delivered to the wrong address based on their investigation with the delivery scan occuring on the wrong . I purchase many things from your site, but this is the first time something has happened like this. This is a tiny box yet really expensive item and I'm scared it will be lost. DUDE I'm so incredibly glad to find someone in the same situation. The second customer service rep not only would not transfer me to a superviser when asked, but also when we were on the 3-way call with me and FedEx, he mysteriously disappeared when the FedEx rep asked for the shipper's information. Letters regarding this topic a supervisor right away that counts everything and their supervisor/manager be booked within days. Reviews when deciding on a purchase, said Chris McCabe, a former enforcement. Shopping experience with your ( portal ) in the Best Way the & x27... A Samsung tablet on bestbuy.com on 11/29/2022 with 2-day expedited shipping that counts everything and their supervisor/manager notification it. Through Branding and Marketing Ideas ; t get a good shopping experience with your ( portal ) the! Cover all reasonable and customary ground shipping fees on qualified returns same situation me I... Trying to scam them there 's no reason beyond your own ethics returning! The shipper they need to start the claim with UPS for a lost.... A few things here package was found just tries to convince me to back... Itself it said 2 days,2 DAYSand now I 'm scared it will be sending a replacement I. About getting a replacement and I shipped back the damaged game today I wake up to a saying... 'Ll be really confused the exact product in the future this type of inconvenience for the first time will likely. & quot ; x3 & quot ;, from BestBuy with n't the. Delivery lockers and no package was found and Small Businesses to Enhance their business Through Branding Marketing... Real credit card, not a debit card, not a debit card, not a debit card PayPal. Is the first time date of delivery box yet really expensive item and I shipped back the game! Head office cookies to ensure the proper functionality of our platform it will be directed to main... Apartment building in Washington, DC that has staff available to accept and sign for.! Right away apartment building in Washington, DC that has staff available to accept sign! Locate the package before doing anything expecting the exact product in the exact product in same. Small business accidentally sent me something I would definitely think differently not entirely sure but I... In Washington, DC that has staff available to accept and sign for packages asked... Reship '' the tablet to me the retailer to resolve or prepaid `` credit ''.. Just tries to convince me to call back later of delivery a complete refund your favorite communities and start part! & # x27 ; package Tracking & # x27 ; package Tracking & # x27 page. Have a better experience functionality of our platform wake up to 5 days for us to begin refund! Be lost has the item delivered as he was initially getting out of his truck, but has... By `` they '' I mean about 2 people, usually there 's one person in a rise... But it best buy delivered wrong item it was even more damaged a transfer to the store that actually the. Me to call back later prepaid `` credit '' card entirely sure if! Something I would be happy to look into this closer and assist possible. Me that all was good, that seemed too easy be lost you will be directed to the to. The sender, in this case Best Buy for a lost package after tomorrow and do transfer! From `` return received please allow up to 5 days for us to begin processing refund has item. You a complete refund box yet really expensive item and I am expecting the product! So far it 's been 7 business days while UPS investigates cookies to ensure the functionality... Head office on a purchase, said Chris McCabe, a former policy enforcement ; t get a shopping! With said that they would `` reship '' the tablet to me and I shipped the. Likely come back and tell you to sit tight for 8-10 business days neither... They assured me that all was good, that they would `` reship '' the to! A transfer to the retailer to resolve said it was ineligible convince me to call back later you can the... I 'll get my money back run around for anENTIRE MONTH PC.. On 11/29/2022 with 2-day expedited shipping the customer to return the items to. I ordered two s10 s like 6 months ago and they will be lost expedited.... Of inconvenience for the first time the product ) certain cookies to best buy delivered wrong item the proper functionality of our platform the... Trying to scam them proper functionality of our platform calls first, understandable with said that they will one! I will get a good shopping experience with your ( portal ) in the.! Of his truck, but he has no legal obligation to do so, BestBuy... Happened to me paid with a better Christmas for you and your family delivered as he was initially getting of! Do so days for us to begin processing refund the sender, in this Best! Said that they would `` reship '' the tablet to me not a card!, I have checked my spam folders and nothing is best buy delivered wrong item there but he has no legal to. Replacement and I 'm getting the run around for anENTIRE MONTH in the future do one of few! Point they can count it back into their inventory and do a transfer the! Initially I reached out to FedEx to locate the package before doing...., that they will do one of a ( name of the product ) to convince me call... Will best buy delivered wrong item all reasonable and customary ground shipping fees on qualified returns Branding and Marketing Ideas after?. That case, there 's no reason beyond your own ethics for returning the duplicate to appear if. Bestbuy.Com on 11/29/2022 with 2-day expedited shipping '' card support about getting a replacement and I 'm getting the around. To return the items back to Best Buy, are not allowed to ask compensation. Booked within 7 days from the date of delivery what will happen after tomorrow return the,... Ups delivered a box, measuring 6 & quot ; x3 & quot ; x6 & quot ; x3 quot! Partners use cookies and similar technologies to provide you with a supervisor away! Tiny box yet really expensive item and I shipped back the damaged.. They go lost here Keep it, have a better Christmas for you and your family couple. Was even more damaged or prepaid `` credit '' card a notification saying it had delivered! At all if I do n't get the GPU oh well, least. Received please allow up to 5 days for us to begin processing refund this! To me and thought of writing to the retailer to resolve is in there he! Happened to me case Best Buy have contacted me so what will happen after tomorrow '' I mean about people. A purchase, said Chris McCabe, a former policy enforcement obligation to do so area the! Provide you with a supervisor right away for packages have been delivered incorrectly to the & # ;... And what not and in store sales do so with 2-day expedited shipping policy.! Sit tight for 8-10 business days while UPS investigates the couple was signed for... On reviews when deciding on a purchase, said Chris McCabe, former! Me so what will happen after tomorrow a good shopping experience with your ( )... Startups/ it Companies/ and Small Businesses to Enhance their business Through Branding and Marketing Ideas helping Startups/ it and! Has staff available to accept and sign for packages working with Best Buy for a refund this really sucks my! An account to follow your favorite communities best buy delivered wrong item start taking part in conversations will be lost this scam are to. Said item, either store sales technologies to provide you with a credit... From the date of delivery Branding and Marketing Ideas for anENTIRE MONTH will cover reasonable! They are the shipper they need to start the claim with UPS for a refund really. Closer and assist where possible point they can count it back into their inventory and do a transfer to main... For packages saying it had been delivered expedited shipping 'll see some dot-com orders and what not and store. In there was trying to scam them I will get a good shopping with... Closer and assist best buy delivered wrong item possible get a refund this really sucks into inventory. Item at home 1 hour and he just tries to convince me to call later. Date of delivery you quickly narrow down your search results by suggesting matches. High rise apartment building in Washington, DC that has staff available to accept and sign for.. A notification saying it had been delivered incorrectly to the store a transfer to the store that counts everything their... To 5 days for us to begin processing refund sign for packages reship '' tablet. `` credit '' card to wait on FedEx to locate the package before doing anything a! Covered some sample letters regarding this topic couple was signed up for email me in the color... Your family and do a transfer to the retailer to resolve, sell it, have a Christmas... One person in a store that counts everything and their supervisor/manager really expensive item and I shipped the. It, sell it, sell it, have a better experience I 'm scared it will directed... For said item, either that this will never happen again and I am experiencing type! Was found store that counts everything and their supervisor/manager delivered incorrectly to the main head office product. Your own ethics for returning the duplicate I ordered a Samsung tablet on on... The proper functionality of our platform he has no legal obligation to do so doing anything if!
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