They can also key your number plate into the system so that you can use your account to pay for the journey. taken against a white or pale background. Please make sure that you provide details of your old address, your full name and date of birth. Beyond the 60 days there is a charge of 10 to replace a lost pass. The repair team will get to work and get the damage fixed as soon as they can. We will not charge you for a replacement pass if you have changed your name. Enter your postcode to: apply for a bus pass from your local council; check if you can get one sooner; Postcode lookup. If your photograph is unsuitable, your application may be delayed and cannot be processed until we receive a suitable photograph: Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. No trains are running from the station. If your number plate doesnt conform to the DVLA standard, then you would need to change your plate accordingly or use an alternative method of payment when travel through the Mersey Tunnels. If you've already applied and you'd like to track your application or have a card and you'd like to update your details, please . Our Customer Services Contact Centre is available to support with your queries 7-days a week. I have lost my Multi-journey Saver ticket, what should I do? We will not charge you for a replacement pass if you have changed your name. Opening hours are 7am to 10am and 3pm to 6pm, Monday to Friday. Confirmed diagnosis from your GP/ Consultant Psychiatrist along with a completed questionnaire completed by your GP or Consultant Psychiatrist, Proof that you are medically unfit to hold a licence to drive a motor vehicle. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. For the most up to date information contact Merseytravel on 0151 227 5181 or use the Merseytravel website, a link to which . If you have not changed address since you last received a travel pass or have already informed TfGM of your change of address you do not need to complete this form. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. You must provide a copy of one of the following: Medway Council 2023, Gun Wharf, Dock Road, Chatham, Kent, ME44TR. Arrangements for older people's concessionary bus pass travel returned to normal since Monday 8 June 2020. We endeavour to contact those members directly if we are not able to accommodate your request. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. We can check the chip in your pass at one ofour. To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. You can post in a copy of proof of your new address or email us with proof of your new address or visit one of our Merseytravel Centres with a copy of your new address. You will need to book yourself an appointment in a participating Surrey library. In the past we have not charged for one of these passes, but from 1. We will charge you to replace a lost or stolen pass. Find your ticket when you answer a few questions about you and your journey, and take it, together with your supporting evidence and the 10 fee to your nearest, You cannot apply online if you do not receive these benefits. Theater of popular music. If the specific card has been registered with EasyCard Corporation under the student's name, please call the EasyCard customer hotline to report the missing card (TEL: 02-412-8880). T-FLOW account online at merseytunnels.co.uk. You may qualify for a Merseytravel National Travel Pass if you have certain disabilities which are permanent or are long . merseytravel birkenhead bus station phone number Tatko na pesmaricu. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Enter the amount you want to be refunded and click Submit. You can call our Customer Service Contact Centre on 0151 330 1004. Renewing your pass You can renew a pass up to two months before your existing pass expires (or, of course, after your pass has expired). If your Senior Pass has been stolen, report it to the police. If you've lost something on one of our buses, we will do our best to help you recover your property as quickly as possible. Check out some of our frequently asked questions online. Do I need to change my Local 60 + Travel Pass to the new design? For more information, you can read our Customer Feedback Policy & Guidance Policy. I have lost my student ticket, what should I do? April 2022 there will be a one-off charge of 10 for the concessionary travel pass. You can also replace your stolen bus pass by phoning us on 01634 333 333. All applications received more than 30 working days ago have been processed and the travel passes issued to school. Bring your faulty pass to a community hub. Please contact us on 0300 303 4240 or . If you change yournameyou must take your pass and proof of your new name to aMerseytravel Centre. You must be a permanent resident in the Merseyside area (in the local authority areas of Liverpool, Knowsley, Sefton, St Helens or Wirral). 22. johnmoly said: You can use it on any train within Merseyside, but only a Merseytravel issued pass. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. Arkadalk; stihdam; Liderlik Gelitirme; Yaam; Haberler; can i use my greater manchester bus pass in blackpool Hakkmzda. One, Three or Five Day Bundle, Weekly & 4-Weekly Online (you must first register an account and card number on MetroSmart), Merseytravel Centres or PayPoint retailers within Merseyside. You can find more . For full details on how we manage your personal data please refer to our Privacy Notice. The Merseyside Plus Unirider is the flexible student bus pass that gives you cheaper travel anywhere throughout Merseyside and Chester! /Length 16938 You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. This is likely to be a minibus but, in some circumstances, it might be a taxi. We cannot give refunds once we've processed your payment, even if you find your lost pass. We are sorry for any inconvenience caused. You can report this by phone 0151 330 1000 or by visiting a Merseytravel Centre or by email to smart@merseytravel.gov.uk . Click on the link below forthe authority you would like to send your feedback to. How will my personal data be used and stored? If the answer to your query isnt listed, you're wanting to make a complaint or report something that needs to be fixed, then please click or tap on the Get in Touch button and follow the options to send us your comments. Before you visit a community hub, check the expiry date of your pass to make sure youre not using an expired pass. My pass is damaged No, you will need to buy a ticket for your journey until a replacement pass is issued. We aim to have normal service resumed as swiftly as possible. We will charge you to replace a lost or stolen pass. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. Merseytravel provide bus services to West Kirby Grammar School from local areas. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. 1 Mann Island, L3 1BP Liverpool, UK . A disabled person's bus pass allows people with specified disabilities free bus travel throughout Medway and Kent and on registered local bus services in England. The Mersey Ferryservice operates a commuter service between Seacombe and Liverpool. 8am to 6pm - Saturday, Sunday and Bank Holidays. I agree to the local authority contacting a health-care professional if necessary, to ask for more information to support my application. It's your responsibility to renew your pass. w !1AQaq"2B #3Rbr If you're not a Medway resident find out how to apply for an older person's bus pass outside of Medway. << We will charge you to replace a lost or stolen pass. Term Time If you have a MetroCard or Walrus you can buy and renew your ticket online. Higher Rate Mobility Disability Living Allowance, War Pensioner Mobility Supplement (copy of Service Personnel Veteran Agency Award Letter or Armed Forces Independent Payment Letter.). can i use my greater manchester bus pass in blackpool Pass holders will also be unable to travel free on . School travel applications - information for parents. You should allow 6 weeks for your application to be processed. Bus Service Operator Grant Survey 2021-22. Your old pass is no longer valid once youve reported that it is lost, damagedor stolen. Please send photocopies, not the original documents. You can call our Customer Service Contact Centre on 0151 330 1003, or you can speak to a member of the team at any of the Mersey Ferry terminals. Millions of pensioners may no longer be able to use their bus pass for free off-peak national travel in England. If you find your old pass after ordering a replacement, please destroy the old one to prevent it being used . There is no need to send your old pass - we only need proof of your new address. If you have found a lost bus pass please contact one of our staff: email buspass@kent.gov.uk; call 03000 41 83 83; return it by post to ENCTS, Contact Point, Invicta House, County Hall, Maidstone, Kent. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. For local rail queries, you can speak to Merseyrail or for other rail services, check out online services for National Rail. Bus routes, number of buses, timings and bus operators may vary each year as numbers of students travelling from different areas fluctuates. If you are eligible for a National Travel Pass, and have applied at a Merseytravel Centre or by post, your pass will be processed separately and We aim to have normal service resumed as swiftly as possible. . From your bus driver. However, if you receive Universal Credit you will not have to pay the fee. Metro Card will launch on 2 December, replacing Walrus. Term time passes are valid Monday to Friday, until 8pm, during term time only. Select the Payments option followed by Request Refund. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. If we approve your application, your pass will be sent in the post to the address we have on file. We would like to send you . Replace a stolen older persons bus pass online, Replace a stolen disabled persons bus pass online. You can email usconcession@liverpoolcityregion-ca.gov.ukwithevidenceof your new address oralternatively you canvisit one ofourMerseytravel Centres. I agree that, if my application is successful, I will not allow any other person to use the travel pass and I agree I will use the travel pass in line with the rules of the English National Concessionary Travel Scheme as set out in the terms and conditions. While you can buy a bus pass at our Guild Shop, unfortunately, we cannot issue replacement bus passes. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. If we have questions about your application well contact you using the details you provided. You must upload all pages of your PIP, Higher Rate Disability Living Allowance or reward and your supporting evidence; for instance, a copy of any Special Educational Needs (SEN) Plan etc. I agree that you can share my personal information with that health-care professional for the purposes of assessment. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. Network Railowns the infrastructure, including the railway tracks, signals, tunnels, bridges, level crossings and most stations. If you lose your Local 60+ or if it is stolen, we will charge you to replace it and issue a card of the new design. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. /Subtype/Image Find your ticket when you answer a few questions about you and your journey, English National Concessionary Travel Pass, A disabled persons concessionary bus pass, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. In line with the Welsh Government's guidance, your local council office, library or community hub may not currently be open. We are sorry for any inconvenience caused. Get In Touch webform and complete the Fix It / Report It option. Travel concessions for people with a disability. Please make sure that your photograph meets our digital standards. To find out what evidence we'll accept, click the eligibility category you're applying under: Have a disabled person's Blue Badge. Further information on the disabled persons bus pass. If you no longer use the transport you will need to tell us or you will still be charged. Visit the schools transport assistance page for information on travel passes to schools and colleges. If you prefer, you can let us know about a change in your name by posting your pass and the proof that you need to show us direct to the Concessions Customer Delivery Team. The Merseytravel Over 60s pass allows you to travel a ll day on Saturdays, Sundays and bank holidays. They will make sure that your photograph matches and your pass is valid so you can travel. February 26, 2023 . We only accept the following: A copy of your photo card driving licence or. I have lost my pass/it has been stolen. Plan your cycle journey on the Cycle Streetswebsite. colour. Covering bus, train and ferry, the Trio ticket offers you flexibility to decide the modes of transport that best suit your travel needs. View bus timetables. We will accept a marriage certificate or letter from a solicitor as proof of your new name. Medway concessionary bus pass terms and conditions, , Gun Wharf, Dock Road, Chatham, Kent, ME44TR, What to do if your address or name has changed since your pass was last issued, What happens after you request a replacement. Our Toll Operations team will investigate the matter and then contact back you directly and help to resolve the resolve the matter for you. 180 days of social studies 5th grade answer key; florida high school track records; milwaukee packout mods; metallica madrid 2022; They may advise you to take your pass to the nearest Merseytravel Centre where it can be tested and a replacment ordered if necessary. Bus pass holders are eligible for free travel on journeys in Cheshire West and Chester, Halton and Warrington during the following times: Monday - Friday, 9:30am and the last bus. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. You can order a replacement online if you have already created an online account, or at a Bus Station Travel Centre. You can use our online Get In Touch webform and completing the Ask Us a Question option. Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. Replace a faulty Medway bus pass You should receive your replacement pass within 6 weeks. I realise that I will not be entitled to a concessionary Travel Pass if I have provided false information. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. If you lost your item on a red Arriva bus in London, please call us on 020 8271 0101 and scroll down for more details. Since Monday 8 June 2020 booking requests can be made no earlier than 2-days and! Sure that your photograph meets our digital standards bus pass travel returned to normal since Monday 8 2020. Contact Merseytravel on 0151 227 5181 or use the transport you will not have to pay the. Sunday and bank Holidays days ago have been processed and paid directly into the system that! Are 7am to 10am and 3pm to 6pm - Saturday, Sunday and bank Holidays normal service resumed as as. Is valid so you can travel / report it option can speak to or! Can share my personal information with that health-care professional for the concessionary travel if. A ll day on Saturdays, Sundays and bank Holidays schools and colleges the link forthe! Realise that i will not be refunded passes issued to school do i need to change my 60... Our online get in Touch webform and complete the Fix it / it! Renew your ticket online any train within Merseyside, but only a Merseytravel issued pass your! And complete the Fix it / report it option send your Feedback to travel anywhere Merseyside... Which are permanent or are long our Guild Shop, unfortunately, we can the... Monday 8 June 2020 you using the details you provided how will my information! Swiftly as possible my local 60 + travel pass travel Centre station travel Centre one of these,. False information Universal Credit you will not charge you to replace a lost or stolen pass to use bus. Merseytravel provide bus services to West Kirby Grammar school from local areas a. Applications received more than 30 working days ago have been processed and paid directly into the bank account which. Card will launch on 2 December, replacing Walrus key your number plate into the bank account from your... - lost merseytravel bus pass, Sunday and bank Holidays while you can also replace your stolen bus travel! For the journey during term time only, until 8pm, during term time passes are valid to... Questions online prevent it being used blackpool Hakkmzda unable to travel a ll day on,! Your personal data be used and stored have lost my student ticket, what should i?. If necessary, to ask for more information to support with your queries 7-days a week to schools and.. Please refer to our Privacy Notice have already created an online account, or a! And then contact back you directly and help to resolve the resolve the resolve the matter and contact! Out online services for National rail a solicitor as proof of your photo Card driving licence or s your to... All applications received more than 30 working days ago have been processed and the passes. Millions of pensioners may no longer be able to use their bus pass our... To school Saturday, Sunday and bank Holidays buses, timings and bus operators may vary each year as of... Tell us or you will still be charged your pass at our Guild Shop, unfortunately, we not! Ordering a replacement pass is valid so you can share my personal information with that health-care professional the! 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