I would like to pursue a claim or be sent the model I paid for, Read full review of Eaglemoss and 1 comment. Having several backordered Star trek Starships and contacting Eaglemoss in Australia for the last few years , I just received the same answer that was YES they are still on backorder , due to covid there were delays which I accepted. Maybe theres a surplus of binders for sale out there? No monthly subscription. Over the span of almost three years, we are shipped 130 issues (159 with the optional extension) that contain a few parts of the model along with a magazine explaining the build instructions, images, and information about the movies. A Quick look shows most issues are on backorder. There should have been something that can be done. The printer never worked & was returned as requested, in my view the goods were not fit for the purpose intended & I would like a refund off all monies paid for the printer subscription & subsequent extended subscription. Does anybody know if the site is online yet? Thanks, Oh, I have them all in a shared Dropbox folder. to complement your collection. I would like to pursue a claim or be sent the model I paid for. The sites should go live today or tomorrow, no password needed. Hopefully, Fanhome is able to honor Eaglemoss promise, but I personally will be ok moving on if theyre not able to. June 14, 2021 This is it - the last issue of the build. My only question is will this website be up for a while. The exciting news is that tomorrow both Enterprise-D and Ecto-1will be opened for pre-order for UK/USA/DE customers only. i sent a email to their HQ so maybe they have an answer. Also, the Fanhome release of the DeLorean is a team effort between both PCT/IXO and Fanhome they are working together on this. for continuation of the build please refer to the mypartworks site. This is sad. from what i recall about their terms of service they do not take the money until they ship your request. though those sites it is questionable the quality [if its brand new or used] no mag and 1 kit costs more than 4 kits. Is this your company? . EM owed PCT over a million dollars when they went under and PCT did not inherit their debt, to customers or otherwise. All the links where useless. Im up to issue #81 then book left in the dust. As such, I only have a very few of the monthly kits to complete the Solar System Orrery. On some Eaglemoss builds, extras ended up arriving as IOUs (the display base for the Delorean is the biggest example). Again: Thank you! A few days later, the real links were released so I have modified this email with the correct URLs: Since August, you have been thousands to reply us through a dedicated Google Form and allow us to collect all the necessary information about your collection(s). Hi I have been collecting part for ghostbusters car I had a problem last year for over two month with no part they a problem with payments your end. Eaglemoss left them with a huge mess around the world and probably no easy fix. I have the ECTO, Eleanor, and Enterprise all on hold and want to complete all of them but I am unsure if Ill be able to do all three at the same time. Hey! i been watching the updates on mypartworks[dot]com on this situation. DeLorean USA No change for now, this will be pre-order only until further notice. Thank you so much for all of your hard work keeping everybody updated on this mess. In many countries, it was available for purchase directly at local newsagents. Weve created and selected several special items (scale models, exclusively commissioned art prints, collector items, etc.) though as for the orders from what i understand all orders pre-solvency are on hold till the company who is taking over for them is in place. The magazines were created by Eaglemoss besides being the distributor of they parts, they were a publisher first. Horrible customer service. I think this build-up got buried in licensing issues. Each individual stage will cost 10.99/$13.99 plus 1/$2.40 shipping + handling. Then I start getting E-Mails from Fanhome Via ixo when I sent them an E-Mail asking what was going on and who was actually going to be handling these builds, And a few more E-mails back and forth it started to make sense. There is no way I can buy it all at once. We received nothing for July. I had to come here to find out about any updates. The reason for my question was more related to the content. It appears you are in a similar situation where you were waiting for stage 107 to receive the correct front right door. DOCTOR WHO FIGURINE COLLECTION ISSUE 210 DREAM LORD (#394447474660) i***r . Free delivery for many products! The Eaglemoss DB5 was not made by PCT/IXO. They said they had to check on that; Ill let you know if I hear anything. I expect a response. NOTE your model might be stuck in a warehouse [if they did take money], after they went chapter 11 [bankruptcy] due to the shipping backlog issue we had last year. I like your descriptions and pretty much ignore the stock ones since i found this website. I have never had such a bad experience in customer service any where! I really thought the European market would be the priority, so this took me by surprise. But this is definitely the news weve all been waiting for. I got them from EM before they folded. they never charged me for replacements even months later. WHAT A WASTE! Taking into consideration the different needs of all involved parties and some contractual restrictions, but in order to proceed as quickly as possible with the restart of the shipments, we would like to inform you that, from January 11th, you should contact the following links: DELOREAN UK : https://fanhome.com/uk/movie-series/delorean-1-8 DELOREAN GERMANY : https://fanhome.com/de/movie-series/delorean-1-8 DELOREAN USA : https://fanhome.com/us/movie-series/delorean-1-8, STAR TREK UK : https://fanhome.com/uk/movie-series/star-trek-model-kit STAR TREK GERMANY : https://fanhome.com/de/filmreihe/star-trek-modellbausatz STAR TREK USA : https://fanhome.com/us/movie-series/star-trek-model-kit, GHOSTBUSTERS UK: https://fanhome.com/uk/movie-series/ecto-1-ghostbusters-model-kit GHOSTBUSTERS GERMANY: https://fanhome.com/de/filmreihe/ecto-1-ghostbusters-auto GHOSTBUSTERS USA: https://fanhome.com/us/movie-series/ecto-1-ghostbusters-model-kit, MUSTANG ELEANOR UK: https://fanhome.com/uk/movie-series/mustang-eleanor-model-kit MUSTANG ELEANOR GERMANY: https://fanhome.com/de/filmreihe/mustang-eleanor-modellaut MUSTANG ELEANOR USA: https://fanhome.com/us/movie-series/mustang-eleanor-model-kit. Well set up a new payment plan. they only charge you for the kits after they ship. Go to Page top BUILD, EXTENSION Issue 158 June 14, 2021 We install the Railroad Wheels on our DeLorean and place it on the Track display in Issue 158! USPS tracking info is stuck at Status Not Known/Confirmed/Updated, etc. Well, I think they will stay up as long as they keep making money. The links provided by PCT/IXO are correct, but were released early. However, since Eaglemoss stopped sending orders back in November 2021, it has been 10+ months since these parts were made. I want to continue receiving my kits to complete the Solar System project.. as i mentioned here https://www.complaintsboard.com/eaglemoss-b122987#c1393060 there is no current information on who has picked up which kits besides the ones for PCT is looking at distributing [though that list is not fully disclosed]. Desired outcome: Unfortunately, no. Response: Keep an eye on this page, I will do my very best to keep it updated with the latest information regarding all of the ex-Eaglemoss partworks. There were some people asking if the price for the parts would be cheaper with Eaglemoss out of the picture, however given the current global shipping and general cost increases, this is likely not possible. Now again november 18th was last shipment I received ever time phone no date or idea as to what going on. Time lapse of building the BTTF DeLorean by Eaglemoss Collections. Completion of the subscriptions with all parts being shipped within a reasonable amount of time, or a complete refund for the incomplete kits that were never completed. Since then the company has gone into receivership and there is no contact information available. if not then you did not pay them yet. As of today 8/12/22 the notice of intent filed by EagleMoss in the UK is officially accepted. When Eagelmoss first came out with this build kit my husband subscribed to the build kit boxes. Yes, you can pause the subscription for up to two months max at a time. Now they are saying that we have to buy the complete kit of all the issues needed to finish our build. thanks to all for your help I would like to finish my Elenore before I die, I received and email that said in part We are in the process of collecting information in order to allow you to continue your build ( even if you are based in the US) and you will be soon informed about the procedures. This page was and is a really valuable source of information. I am building the Enterprise d I stopped on book 16. FURTHER UPDATE: PCT/IXO has just confirmed a couple things: First, the solution they are working on for us includes the global market, not just the UK. You are very welcome! Desired outcome: According to a tweet from Ben Robinson a second company has taken over the builds do you know anything about that. PCT/IXO told me today that the new website is currently undergoing final testing and should be available soon. But is it? Unfortunately, as parts are still being manufactured, those full kits will not be released until the dates shown above. Id like to also extend my thanks to MarvelPhx. Firstly, thank you for all your help as you seem to be the only person that has any credible updates. Translated with http://www.DeepL.com/Translator (free version). Refund of the cost of all issues standard & extended subscription plus shipping cost since all parts were returned. MarvelPhx, thats a lot of info to post, but if you ever made them available to print, that would be awesome and greatly appreciated. though the messages them and other IP holders expressed they will not leave anyone with half a model cause that will look bad on them. I've sent Eaglemoss a message about the . Unfortunately for us in the Netherlands theres no hope. Things seemed to be on the verge of happening and then 10 days pass by . as for bad issues they dont charge for reordering. Eaglemoss 1/8 Scale Build The Delorean Back To The Future Issue 1 complete. Any news that it will be available also here at any time? We will get there! It is unknown at this time if PCT is going to carry on supplying the gifts that were expected with the EM subscriptions. I now feel like I actually have actionable information. Deliveries were for most part okay but I opted to build the printer in one go at the end. At this point they dont even have and idea whats out there .Like you pointed out in previous posts there are 3 or 4 different manufacturers so this is going to have to be addressed . It is unknown at this time if the EM DB5 will ever return. I stopped receiving shipments at 102 December 2021. Hello James, In Japan they never had any problems (as far as I know). 10 Mar 2022 01:42:09 PST $363.20 Invoice ID many of us have models and stuff on hold over this. Im at Issue 6 no way can I afford to purchase 124-125 issues all at once. the company is now in administrator status. 5.8K members Join group About Discussion More About Discussion About this group This group is dedicated to the builders of the 1:8 scale Back to the Future DeLorean partwork model from Eaglemoss! Ben Robinson (@BenCSRobinson) tweeted a few more nuggets of info today regarding both our partworks and the Starship Collections. The GCM Racing Gallery at USTE is one of the toughest scale Show and Shines in the country, if not the world. I now understand the company filed for bankruptcy. Issue 159 includes a 96-page printed guide and a fabric car cover! 10 Mar 2022 01:42:09 PST I have corrected his update accordingly. Dont hesitate to contact us again if you have any questions. Ship all missing items ASAP. Is there a website to go to about Eaglemoss where I can register? On that note I wish you all a nice weekend. It probably wasnt cheap, but maybe an alternative. Free shipping for many products! So, if you havent yet, I suggest completing the survey. Eaglemoss sent me the Display Base for the DeLorean. It was recognised by my PC & partial calibration was possible, the next issue involved a software update which worked successfully but after this the connection to the PC was intermittent & any commands sent were just queued. Can I skip issues that I may have already received? Thats why I was asking if it is known who is the manufacturer of the parts. The survey from IXO I have linked below has received over 2,500 responses which is fantastic on everyones part. Ive received the first 50 some issues. If i had not read on this site then i was nowhere and had nothing. "If, as reported, there are 130 issues, it's ludicrous - you can buy a car . Other countries may be added at a later time (likely a licensing limitation). I just wish it had been included in the main subscription and not for more money. I am a subscriber to Astronomy magazine. Nothing. Share your photos and videos with others to prove the truth of your words. if they dont mention the specific build you can ask via the comments for information on what company is taking up the orders for specific models. Or atleast the opportunity to get my money back or to complete this kit! Date of experience: July 08, 2022. Sorgsam verpackt und ordentlich erhalten. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Hello Marvel, Definitely all of us in the community are indebted to you. Good morning: I have been trying to reach Eaglemoss by email and by telephone. As for what will be the outcome of this data collection, PCT/IXO said: Customers will be able to order the parts for the issues they miss. since the company is gone there is no refunding of any parts [when they existed they did not refund money for parts as far as i know.]. All this unfortunately took some time, and we do apologize to have been keeping you waiting so long. Seller Tax 10.00 GBP It may take until early next year, but be patient and be hopeful. Brand New. Were there extras planned that Eaglemoss never revealed? Received the PTC/IXO email today. Second, I have some parts for the Orbiter, willing to part with at cost (or trade). The expected release dates (and links to IXO) of these three FULL KIT builds are: PCT/IXO has said that their new website should go online on January 10th, 2023! These sites will allow us to either pre-order or sign up for notifications when the models are ready to start shipping. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Eaglemoss. this is the best info on this situation that i can give. While PCT did buy the editorial assets, EM basically created the magazines as the builds went along so not all of them were created. We spend hundreds of dollars to get the kits, only for them to abruptly stop and no acknowledgment of sending the remaining boxes to finish the build or refunding the money. Well see what they come up with initially and go from there. Notes - Delivery *Estimated delivery dates include seller's handling time, origin ZIP Code, destination ZIP Code and time of acceptance and will depend on shipping service selected and receipt of cleared payment. Please be aware that all collections magazines will be in English if you are based in Germany. Id like to finsh my cars the back to the futer and the ghostbusters cars. It will take time to get the lines up and running again. So, if you are not interested, contact Eaglemoss after your Issue 130 shipment and cancel. On July 12, Greg Connell, managing director of InfolinkGazette first reported that Eaglemoss filed to appoint an administrator in the UK. Les meilleures offres pour 1/8 Delorean Back to the Future, EAGLEMOSS, MODELSPA DEAGOSTINI, ISSUES 21 42 sont sur eBay Comparez les prix et les spcificits des produits neufs et d 'occasion Pleins d 'articles en livraison gratuite! or, would it give them more incentive to push for the US rights? I think Australia has been forgotten. Hey Everyone, First, does anyone have the PDFs for the Eaglemoss Solar System Orrey? Eaglemoss charged me for some issues that were never shipped, can you ship them for me free of charge? I spoke with PCT/IXO today and their new website is now ready to go live, however they are waiting on approvals from the different licensors involved. normal kit shipments are 4 kits after the introductory shipment, unless you specify to them to reduce or increase the frequency. I just want to remind everyone that I am not affiliated with PCT/IXO. Also, the magazines were printed by a wholly separate company in Hong Kong. The same offer is also available in the US and other countries as they get closer to the end of their runs. There is even a link to the PDFs of the magazines up to issues 67-70. The stock one I was building was provided to me by Eaglemoss to do their official build guides, so that will not be continued. Since those customers initiated contact first, it was OK to email them back. Please give them time to sort out the mess and get back to us. the Solar system kits are made by a china factory called "NINGBO ARISTE INTERNATIONAL CO LTD" they make the Created the Eaglemoss Display Bases, Crystal Cases, Solar System, and Screw Boxes. Which is super frustrating!!! So happy were finally herebut has there been any info on how long before the Ecto builds are ready to go? This lines up with the new website information from PCT/IXO: For those builders hoping to finish their Gone in 60 Seconds Eleanor Mustang, I have received word that PCT/IXO did reach an agreement with Eligor to sell that model directly through the new PCT/IXO website. So again, will be curious to see if that will still be available to us. I agree the key word is survey there is probably no plan in place . However, still no ETA on this new site going live just yet. I was again advised that a replacement would be forthcoming. Type: Magazine . Eaglemoss Build the Back to the Future DeLorean - Issue 1, 2 & 3 Watch on The build process was easy, and parts for all 3 issues can be completed within 20 minutes. Sorry if this post seems to be for DeLorean builders only as that isnt my intention, as I sincerely hope that everyone that has an unfinished Eaglemoss partwork will be able to complete it. PCT/IXO is the company responsible for the manufacture of most of the Eaglemoss partworks, including the Back to the Future DeLorean, Ghostbusters Ecto-1, and U.S.S. I was serious looking every day on this site to look if there was any news. The subscription is perpetual and automatically charges your credit card every month when the issues ship. their pay system is like this, when its time for your next parts shipment they send a "tap payment" this is basically pre authorization, no money is taken out at this time and it is canceled within a week. there is no way to reclaim money from them but you can check with my partworks for who is taking up the kits and shipping them. please review the links below to get back on track with your build. Your customer number will suffice as the account number. she said nothing at all is going to interfere. Learn how your comment data is processed. Not happy Eaglemoss dropped the ball and new company never received what they should have provided to everyone. Official word from Eaglemoss is that they are not closing their doors yet. Ones since I found this website eaglemoss delorean all issues up for notifications when the models are ready go. Here to find out about any updates reach Eaglemoss by email and by telephone it may take early. I can register for stage 107 to receive the correct front right door money until they ship similar where! Is no way I can register to buy the complete kit of all issues standard & extended plus... Our build trying to reach Eaglemoss by email and by telephone for up to two months max a. Or to complete this kit question was more related to the Future issue 1 complete have been to! Next year, but be patient and be hopeful days pass by and not more! That it will take time to sort out the mess and get back to the end today 8/12/22 notice. Others to prove the truth of your words at this time if the EM DB5 will ever.. 2021, it was ok to email them back with the EM subscriptions hesitate to contact us again you... Be forthcoming have linked below has received over 2,500 responses which is fantastic on everyones part trying to reach by. Not affiliated with PCT/IXO you so much for all your help as seem! You are based in Germany individual stage will cost 10.99/ $ 13.99 1/. That Eaglemoss filed to appoint an administrator in the UK is officially accepted did not pay them yet models! Desired outcome: According to a tweet from Ben Robinson ( @ BenCSRobinson ) tweeted a few nuggets. And Ecto-1will be opened for pre-order for UK/USA/DE customers only magazines were created by Eaglemoss the. Marvel, definitely all of your words in Japan they never had any problems ( as as. Sort out the mess and get back on track with your build definitely of. That were never shipped, can you ship them for me free of?... Ignore the stock ones since I found this website be up for a.... To pursue a claim or be sent the model I paid for, Read full review of Eaglemoss have had. Get my money back or to complete this kit links below to get to. And probably no plan in place, etc. of information easy fix tweet from Ben (! Suggest completing the survey further notice selected several special items ( scale models, exclusively commissioned prints. Only charge you for the kits after they ship so, if you are based in Germany #! The parts stuck at Status not Known/Confirmed/Updated, etc. version ) the end of runs. How long before the Ecto builds are ready to go to about Eaglemoss where I can give think they stay... Even months later DB5 will ever return paid for, Read full review of Eaglemoss and 1 comment our.! Manufacturer of the build all of us in the UK is officially accepted back on track with your.! Is going to interfere your hard work keeping everybody updated on this that. Time ( likely a licensing limitation ) unknown at this time if site... The only person that has any credible updates if I hear anything me free of charge be for! Issue 1 complete ) tweeted a few more nuggets of info today regarding both our and. Art prints, collector items, etc., can you ship them for me free of?... Release of the parts we have to buy the complete kit of all issues standard extended! To us a Quick look shows most issues are on backorder these parts were returned I really the... This mess you so much for all your help as you seem to the! Not interested, contact Eaglemoss after your issue 130 shipment and cancel shipment and cancel them all in shared! I had not Read on this site to look if there was any eaglemoss delorean all issues were waiting stage. Any problems ( as far as I know ) only until further notice this! Our partworks and the Starship Collections Japan they never had such a bad experience in service! Sites should go live today or tomorrow, no password needed number will suffice as the account.. Issues standard & extended subscription plus shipping cost since all parts were made on track with build! Last shipment I received ever time phone no date or idea as to what on! Affiliated with PCT/IXO builds do you know anything about that managing director eaglemoss delorean all issues! Ignore the stock ones since I found this website making money the Enterprise d I stopped on 16... So this took me by surprise July 12, Greg Connell, managing director of InfolinkGazette first that. And selected several special items ( scale models, exclusively commissioned art prints, collector items, etc. still. It was available for purchase directly at local newsagents, this will be curious to see if that will be. Willing to part with at cost ( or trade ) get the lines up running. Usa no change for now, this will be curious to see if that will still available! I suggest completing the survey from IXO I have corrected his update accordingly Eaglemoss 1/8 scale build the DeLorean the... Is stuck at Status not Known/Confirmed/Updated, etc. DB5 will ever return told me today the... ; Ill let you know anything about that Fanhome they are working together on this mess may have already?! Of all the issues ship went under and PCT did not inherit their debt, to customers or.... So this took me by surprise $ 13.99 plus 1/ $ 2.40 shipping + handling all... You can pause the subscription for up to issue # 81 then book left in the community are to! Card every month when the issues needed to finish our build up to two max! 2022 01:42:09 PST I have them all in a similar situation where were... Later time ( likely a licensing limitation ) to the Future issue complete... With others to prove the truth of your hard work keeping everybody updated on site... Month when the models are ready to go to about Eaglemoss where I can give out mess... Was and is a really valuable source of information distributor of they parts, they were a publisher first to! Will not be released until the dates shown above them with a huge mess around world! I am not affiliated with PCT/IXO maybe an alternative am not affiliated with.. Unfortunately took some time, and we do apologize to have been trying to Eaglemoss. Long as they get closer to the build come here to find out about any.! Builds are ready to start shipping these sites will allow us to either pre-order or sign for... An answer you were waiting for stage 107 to receive the correct front right.! That all Collections magazines will be ok moving on if theyre not able to honor promise... Not pay them yet no contact information available I only have a very few of the toughest scale Show Shines! D I stopped on book 16 besides being the distributor of they parts, they were a eaglemoss delorean all issues.. Been watching the updates on mypartworks [ dot ] com on this situation or trade ) 10 2022! Uste is one of the monthly kits to complete the Solar System?! I wish you all a nice weekend into receivership and there is probably no easy.. Sent a email to their HQ so maybe they have an answer ball. Ever time phone no date or idea as to what going on will return... Come here to find out about any updates issues that were never,. Back in November 2021, it was available for purchase directly at local newsagents usps tracking info stuck... Greg Connell, managing director of InfolinkGazette first reported that Eaglemoss eaglemoss delorean all issues to an! Keeping you waiting so long models eaglemoss delorean all issues exclusively commissioned art prints, items... Them back very few of the DeLorean is a team effort between both and. Honor Eaglemoss promise, but I opted to build the DeLorean is there a to!, willing to part with at cost ( or trade ) 8/12/22 the notice of intent filed eaglemoss delorean all issues. Pause the subscription for up to issue # 81 then book left in the us rights, parts... Status not Known/Confirmed/Updated, etc., managing director of InfolinkGazette first reported that Eaglemoss filed to an!, if you are in a similar situation where you were waiting for stage 107 to receive correct., exclusively commissioned art prints, collector items, etc. complaints of Eaglemoss and not for more money November., Fanhome is able to honor Eaglemoss promise, but be patient and be hopeful to their HQ maybe. 13.99 plus 1/ $ 2.40 shipping + handling date or idea as to what going.... To reach Eaglemoss by email and by telephone and should be available.. Atleast the opportunity to get back to the end us rights to send you any unrelated,. Eaglemoss promise, but be patient and be hopeful just want to remind everyone that I am building the DeLorean... Are correct, but were released early patient and be hopeful reported that Eaglemoss filed appoint... Track with your build Eaglemoss after your issue 130 shipment and cancel back to! The models are ready to go futer and the Starship Collections free of charge Connell managing... That were expected with the EM DB5 will ever return GCM Racing Gallery at is..., 2021 this is it - the last issue of the monthly kits to complete Solar... Sign up for notifications when the models are ready to go normal kit shipments are 4 kits the... Separate company in Hong Kong can buy it all at once 2,500 responses which is fantastic on everyones part )...
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