We're so glad that you liked the quality of the dresses! A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. We're sorry to hear that you had issues with your orders. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? -Kate. We're sorry to hear about your disappointment with our return policy. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. i ordered 2 dresses october 2 and need them for october 11. thanks! If you need your dress for a specific date you might want to find a different one. Hi Kaylyn! Images copyright 2023 Lucy in the sky inc. All rights reserved. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. I've never encountered an online retailer like this. Lucy in the Sky, Inc. operates this Website. These linked sites have separate and independent privacy policies. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. Hi Carol, Thanks for your feedback. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. I greatly appreciate the customer support 24 hour 7 days a week chat box. Well go over Lucy In the Sky alternatives later in the review (or click here to jump down)! As of 10/10 it hasn't even shipped, although they charged my credit card immediately. I love Lucy in the sky ! Incredibly scammy and misleading. One of the major complaints about Lucy In the Sky is the customer service. I HAVE MY TRACKING NUMBER. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. I wear a size 12, and the size 12 they shipped me barely fit over one leg. Got a very pretty dress in size M, but it's way too short for my daughter and she is only 5'4"! Lucy in the sky is a great company from products to customer service I am always satisfied. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. CASANDRA M. was extremely helpful in seconds. International delivery is 5-10 business days. It was not the representatives fault, so she did great, but the company should do better in alerting guests. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. Hi Jay, Please email us at resolution@lucyinthesky.email so we can assist you sooner. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. Thanks for your feedback. She responded quickly and answered all my questions. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. Tip for consumers:Absolutely no refunds unless it arrived damaged. But, not to worrythey charge your credit card as soon as you make the order. As soon as you place the order, it is processing on our end. Horrible return policy. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. Please note that business days do not include weekends or public holidays. Well look into the stated issue and will work out a way to resolve the situation asap! My advice to anyone. Hi Matilde, Customer FAQs - LUCY IN THE SKY Help Centre. Free Returns for United States Customers. Hi! Daniella M was so helpful and allowed me to receive my in-store credit sooner to order the dress I wanted in a bigger size. Thanks for your feedback. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago In comparison to all other apparel the brand offers, Lucy In the Skys dresses department is definitely the big boss. What a terrible return policy for a online store. 501K followers. Initial Complaint. I would never recommend purchasing from this company unless you don't care if you ever get the item. Though Lucy In the Sky has a great collection of dresses and other fun clothing items, the company misses the mark when it comes to quality, customer service, and shipping. -Kate. LOVE THIS COMPANY. Thanks for your feedback and review! The phone number listed doesn't get answered and online chat is not available. I emailed on 9/16 noone has contacted me. We also ensure all reviews are published without moderation. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. And please, give people their money back! Although its founders are a mystery, the brand has gained a lot of popularity over time. Was a tad disappointed in only a store credit but they were helpful in finding a dress quickly. BBB Business Profiles generally cover a three-year reporting period. Just go to the Order History section, and view your order to see the 'Create Return Label' function. This company is a fraud, will never order from here again. Will not refund my money and will only offer a store credit. I don't understand how it's still in business. Really horrible place. What's New. We use dedicated people and clever technology to safeguard our platform. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. While Lucy in the Sky offers really cute clothing, the customer service and its policies are ridiculous. Returns. DO YOU SHIP INTERNATIONALLY? Hi Hailey, Customer service is awful. We do not provide information to these agencies or companies for marketing or commercial purposes. - Kate. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. Hi Hailey, Thanks for your feedback. All our models are approximately 175cm tall. Just enclose your order details in your return package and send it back to our Return Address below: Lucy in the Sky, Inc. 748 S Main St. Los Angeles, California. If you dont want to take the risk, keep reading for some similar brands that have better quality clothing and a better reputation overall. Shapermint vs. Spanx Which Shapewear Brand is Best? CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? Please email us at resolution@lucyinthesky.email so we can look into your refund. However, judging from the customer reviews revolving around delayed and missing orders, youll want to order early to allow extra time. Greater Los Angeles Area E-Commerce Companies. As soon as you place the order, it is processing on our end. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. If they don't offer refunds, they should have made this much more clear during purchase. I've sent 2 emails and they do not respond. We may from time to time include third party links on our Website. Free Shipping Worldwide, over US$50. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. I reached out 5 days ago to see where it was. I am so disappointed and will NEVER ORDER AGAIN! We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. Customer FAQs. Please use the following size guide to help determine your size of clothing. Service 525 Value 477 Shipping 519 Returns 431 Quality 443 This company responds to reviews on average within 5 days We're so sorry about the delayed style. Lists Featuring This Company. I was then given a full in-store credit after I returned the dress. If dresses arent really your thing, Lucy In the Sky always offers rompers and jumpsuits that are fun, sparkly, and bound the attention of everyone in the room. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? She gotta keep pulling it down to make sure everything stays covered. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. I was going to make this one of my new go to stores but not anymore! If anything else you can email us at resolution@lucyinthesky.email-Kate. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? Thanks for your feedback. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. i live in texas and ordered a dress on sunday earlier this week. Your Order Has Been Processed! Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. Do not order from here. -Kate. You may return any style for store credit within 14 days from the delivery date of the style. We're so sorry to hear about the order. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. my party is april 10. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. Please let us know if we can help any further. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. there is a dress i like but it is all out of stock. The company says its size small is equivalent to a US size 2. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, Lucy in the Sky is a video-based shopping app, showcasing the styles designed in Downtown Los Angeles by Lucy in the Sky. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. WHAT INFORMATION DO WE SHARE WITH OTHERS? Totally disappointed! It's pretty enticing because the prices are low and they always have free shipping and returns. For my troubles, I've been offered a $25 store credit. Thanks for your feedback. United States. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! I was never updated or contacted. -Kate. If you need specific product measurements or have further questions, please email us at. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. contact customer service, generate return labels. Intellectual Property, Software and Content. The customer service is out of this world. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . RELATED: 12 Stores Like Lucy In The Sky to Shop Now. I never got any notification from them that my dresses would be late or anything. Let us know if anything else and you can email us at resolution@lucyinthesky.email! My daughter ordered a dress on 9/22 for homecoming; dress still has not arrived and is past the original expected delivery date stated when we placed the order. Our small is generally the equivalent of a US Size 2. They do not have number to call. Currently, Lucy In the Sky does not offer any exchanges. Completely different material than pictured. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. We may also share information with companies assisting in fraud protection or investigation. Hi Denver, This isn't a real company. The CEO of Lucy In the Sky is Nikita Yatskanich. Find out how we combat fake reviews. 14 following. International Association of Better Business Bureaus. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. -Kate, I love the products when we receive it however, out of three times, ordering from them, I've only actually received once my dress on time otherwise, I end up canceling and taking a store credit, Hi Heather, Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) How useful is that if the items never come? If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Business days do not include weekends or public holdiays. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Sizes go up to either size L or size XL, depending on the piece youre looking at. If you are in between sizes, we would generally suggest to order a size up. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. Click here to jump down ) never been tricked into accepting a store credit has gained a lot popularity! Either size L or size XL, depending on the piece youre looking at always have shipping., we would generally suggest to order a size 12 they shipped me barely fit over one.! 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