What in the HELL are these jokers doing over there? We definitely don't want to see anybody leave the Roadie community. Download our iOS or Android app today and say hello to the world's first neighbor-to-neighbor shipping network. Most local deliveries can be scheduled in as little as two hours. Pamela Hollar I hope this gets taken care of by the BBB or someone. Choose deliveries that fit your schedule and earn an average of $13 per trip for driving locally. . I want to know why my package hasnt been picked up yet. Desired outcome: You may give notice to Roadie at any time by email at operations@roadie.com with a copy to legal@roadie.com and/or letter delivered by nationally recognized overnight delivery service or first class postage prepaid mail to Roadie, Inc. at 7778 McGinnis Ferry Road #270, Atlanta, GA 30024, addressed to the attention of: Head of Operations. Your use of our Platform is for Your sole use and You will not resell to a third party. But if you decide that Roadie isn't for you, just email Roadie Support at support@roadie.com and we'll close your account. I'm 5'6 and this feels good in stan over, but too long top tube wise. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between You and the applicable third party. 34 million in one of their rounds of recent Funding & this comoany is too damn lazy, cheap & unethical to actually hire a Call Center. Users of the Platform will be liable for any taxes (including VAT, if applicable) required to be paid because of the Users use of or access to the Roadie Platform, or receiving or performing any Services or on any Gig Payment received (other than taxes on the Roadies income). Then he cuts me off completely and I am now locked out of my account. Haben Sie ein hnliches Problem? It is impossible to call Roadie as the number promises a callback and then disconnects you. You're beginning to get the picture they don't give a crap & I was told that at the highest kevel in the company. They said they would deliver same day or next day through Roadie. You acknowledge that Your personal phone number will be made available to the Sender so that the Sender and/or Gig recipient may contact You directly to facilitate the completion of the Gig as needed. Any decision to give additional gratuity or further compensation is completely voluntary and Driver agrees that they will not, and will ensure that their Helpers and Personnel do not ask for or insinuate any obligation for additional compensation or gratuities from any Sender or Gig recipient. Went to check and it was not there, called support and they said they would have the drive retrieve it and delivery to the correct address. I have no problems with instacart. If Your account was not deactivated for cause, You may open a new account on the Platform. Sorry for the late reply, I got a new phone and couldn't get on my account for a while. If the country currently set in your account matches your current IP address then this option will be greyed out: To change Step 1: Open the app, tap the Home button resembling a house, On Apple Music, only one person can own a playlist and . My account was locked and I had to reach out to support via email. Desired outcome: But we also understand that sometimes there may be extenuating circumstances of which Roadie . The ownership and all goodwill accruing to the Marks arising directly from its use by the Roadie shall vest in and inure to the benefit of the Sender. There is literally no way to get ahold of these people. Reach Level 2 to purchase dogs from other players! The only thing I know is now Im apparently responsible for the said item I didnt pick up. SENDERS AND SENDERS RESPONSIBILITIES, Senders Agreements, Representations and Warranties. Male Border Terrier Owned by Lindsey (#1640037) level 7 agi 53 cha 18 int . Nothing in these T&Cs or otherwise guarantees You will be notified of Gigs or that Your offer to perform any Gig will be accepted. You agree not to knowingly arrange for, or solicit, a Driver to perform Gigs for You outside of the Roadie Platform; provided that nothing herein shall constrain Your ability to acquire driver capacity via another platform or a delivery service and in connection therewith utilize Drivers who may provide services via such other platform or delivery service, or use Drivers who may approach You directly, or prohibit You from soliciting any person by or through any general advertising medium, not specifically targeted at any currently active Driver using Roadie. Clark County, Nevada. Roadie does not and will not provide tools or benefits to any Colorado Driver, except that materials and equipment may be supplied to a Colorado Driver. ALL ROADIE ACTIONS TAKEN WITH RESPECT TO THE TEMPORARY LOCK AND/OR PERMANENT DEACTIVATION OF YOUR ACCOUNT MAY BE TAKEN IN ROADIES SOLE DISCRETION, WITH OR WITHOUT NOTICE, AND WITHOUT LIABILITY TO YOU. Reopen the Roadie website and sign in with your new password. If so, do you think Ill ever gain access to my account again? They are not meant to be exclusive; a Sender may have additional requirements and instructions that will be set forth in the Gig details or otherwise made available to You. Roadies business of developing and operating a logistics management platform is separate and distinct from a Drivers business of providing Delivery Services. If You believe Your deactivation is eligible for an appeal, please submit Your appeal by following the instructions in Your deactivation email. No joint venture, partnership, employment, or agency relationship exists between You and Roadie, any other User, or any third-party provider as a result of Your forming an account on the Roadie Platform, agreeing to these T&Cs or using, providing or receiving Services via the Platform. Roadie may give Users general notices, whether regarding the Platform, these T&Cs, or otherwise via the App and/or electronic mail to Your email address on record in Roadies account information. Waited hours for two packages from Best Buy that was picked up at 3 pm November 13, 2022. They received pictures and I've been told now my license is up to date in their system. Some people will lie and claim they never received their package. You have the sole discretion to offer or not offer to perform any Gig posted; provided, if Your offer is accepted You are then contractually bound under these T&Cs to complete the Gig as per the Senders instructions and in accordance with the Sender Requirements (as defined below). Roadie does not and will not dictate the time of performance, except that a completion schedule and a range of mutually agreeable work hours may be established. Had I not come across your site, I would not have gotten an email address. Ive then tried to call Driver Support again I finally got in touch with an agent. My Account. Submit a complaint and get your issue resolved. Best Buy cant issue a refund until Roadie notifies them. Press question mark to learn the rest of the keyboard shortcuts. Roadie does not and will not provide anything more than minimal training for any Colorado Driver. The Roadie Platform automatically sends prompts and notifications to You, provides real-time tracking and status updates to Senders and Gig recipients during the performance of the Gig, sends copies of pickup and delivery photos to Senders, and gives Roadie Support the ability to communicate with You, Senders and Gig recipients in order to facilitate the completion of the Gig as needed. Have your own car. After I pressed 2 the call would disconnect. Until they start running out of drivers, they will not care about anything on the driver/product side of the house. GetHuman features available: Current hold time. Roadie reserves the right, at any time and without prior notice, to remove or disable access to any User Content that Roadie, at its sole discretion, considers to be in violation of its Social Media Guidelines or these T&Cs. Specific Airport Information. Hmm okay thank you. Does anyone know if their support is outsourced like somewhere off-shore? Only to go outside to see that it was placed upsides down and and open. Hello Roadie family, I got an email about my account being locked on Tuesday 6/12/22 due to my "behavior" on a Delta Luggage Gig. Disclosure: Under Colorado law, an independent contractor is not entitled to unemployment insurance benefits unless unemployment compensation coverage is provided by the independent contractor or some other entity. Same thing happened to me and I asked for an appeal. Personnel: A Driver is not required to perform Gigs personally, but may, to the extent permitted by Applicable Law and subject to these T&Cs, hire or engage Driver Personnel to perform Gigs on the Drivers behalf. The real-time tracking and full photographic chain of custody features in the Roadie Platform are embedded and are integral to Your performance of Gigs in accordance with Sender Requirements. You agree to comply fully with all U.S. and foreign export laws and regulations to ensure that none of the Platform, any technical data related thereto or any direct product thereof is exported or re-exported directly or indirectly in violation of, or used for any purposes prohibited by, such laws and regulations. If You elect to use Instant Pay, You acknowledge that You will be charged a fee for this service as disclosed by Roadie prior to Your election. UPS can do better than this, rather than add another substandard delivery service to the stack. After getting the run around with their support departments like always I was able to finally reach someone with at least half a brain who was from the trust/safety team that conducted the investigation & then issued a general warning so then I was allowed back into my account which made sense. possess the proper vehicle, equipment, licenses, permits, training, and/or insurance as are required by a Sender in order to perform any particular Gig You offer to perform, Applicable Law, or recommended by applicable industry standards; use vehicles in good operating condition and, on the outside, clean and well maintained without material physical damage, and on the inside, smoke and odor free and free of excessive pet dander; not use open convertibles or open truck beds in the performance of Gigs containing perishable or delicate items; not wear clothing displaying the logo or brand of Roadie or any of its affiliates, or a particular Sender while performing Gigs or which is obviously and generally offensive or unprofessional; not smoke, including on the way to pick up the Gig; not engage in activities that distract from the performance of the Gig, including being under the influence of illegal drugs and/or alcohol or illegally talking or texting while driving; not disable Your devices geolocation software while performing Gigs; not enter any Gig recipients home, nor enter or access any secure, private or employee-only areas in any place of business; not carry on Your person any personal weapon or other item designed or used for inflicting bodily harm or physical damage (including knives and firearms) when entering any pickup or drop off location; and. Roadie locked me out my account for no reason after I reported a driver for theft of walmart order I was on a return pickup for me and walmart contacted roadie to tell them that driver never returned this pickup they put back on the system how do you block n lock me and im an innocent by stander even store manager remember me because she often The Cancellation Fee is automatically charged to Your account. driver. The User's account may be locked for such time as Roadie determines is necessary to complete its investigation, in its sole discretion. I have COPD, 18% oxygen use. Account locked : Roadieapp 3 Posted by u/Pmacc88 2 years ago Account locked Opened app and was not logged in. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Went with other browsers, did the same, same result: They said I have to go to Best Buy and request a claim. Specific City Information. It is 2/2 Feb and still no call or update from Roadie. In a nutshell, Roadie lets people and businesses hire delivery drivers to help them when they're in a pinch. Luke Bryan. Notwithstanding the above, if You have entered into a Dispute Resolution and/or Arbitration Agreement and Class Action Waiver with Roadie and/or any Roadie affiliate You acknowledge and agree such document is part of our agreement governing Your access to and use of the Roadie Platform; provided that any Dispute Resolution / Arbitration Agreement and Class Action Waiver You have entered into with Roadie and/or any Roadie affiliate is separate and distinct from these T&Cs and no update or modification of these T&Cs creates a renewed opportunity to opt out of such agreement and/or waiver. You will only create and maintain one User account. 173.236.242.93 Driver acknowledges and agrees that ultimate determination of eligibility will be made by Roadie on a case-by-case basis. Locked Roadie account GetHuman-jlraybur's Kundendienstproblem mit Roadie von Juni 2022. I have talked to the manager there and he is very aware of the situation. Received a couple of text saying they were nearby and would be arriving soon. Came to this website and saw the results A user account in an Azure AD DS managed domain is locked out when a defined threshold for unsuccessful sign-in attempts has been met. Why is my Roadie account locked? In the event Roadie Support is unable to contact a user due to outdated contact information, the account will be placed in a locked status. Educate drivers to ring the bell and give proper training. Notices shall be deemed to have been given upon the expiration of five (5) business days after mailing or posting (if sent by first class mail or pre-paid post), if not received sooner, or forty-eight (48) hours after sending (if sent by email). Roadie will deactivate a Users account that infringes or is reasonably believed to be infringing the rights of copyright holders. I literally speak to the same 2 people like every time I call. . Roadie has no responsibility to, and does not, monitor Your access to or use of Collective Content or review User Content for the inclusion of illegal or impermissible content. Assault includes any intentional bodily contact made without explicit consent of the other person, and sexual harassment and misconduct, includes without limitation, unconsented to advances, behaviors and remarks like nudging, whistling, winking or flirting, discussing Your own or someone elses sex life, using explicit language, or making jokes about sex. How that falls on me when I didnt even pick it up is beyond me. The video shows very clearly me dropping the package off at Walmart and leaving so theres no question of them receiving it, my account was locked due to an assumption that Walmart didnt receive the items that I returned but video evidence proves otherwise. Or just take advantage of GetHuman's tools for getting attention on your issue faster: Today I found out my account is locked because of one of the orders I cancelled. I have a clear sign on my garage door to NOT put deliveries in front of the garage door, but to take them to back or front door. Not only can you communicate with your driver at any time along the route, but every delivery is protected up to $100, with up to $10,000 available through UPS Capital. Male Border Terrier Owned by Lindsey (#1640037) level 7 agi 62 cha 25 int 175 . You are legally entitled to and have the right, authority and capacity to enter into the agreements set forth in these T&Cs and to fulfill Your obligations herein. If your account has been disabled for security reasons Roadie will give notice to Users at the email and/or physical addresses provided by User when forming their account on the Roadie Platform. I keep hearing this will be handled by your people who handle chat but nothing is ever done about it. You agree You are solely responsible for, and will not be reimbursed for, any expenses or costs related to Your obtaining or maintaining any permits, licenses, or training certifications. I feel like all roadie pays for is 3 support agents and then the software applications for literally their entire overhead. Third-Party Content and Interactions: Via the Roadie Platform, You may enter into correspondence with, purchase goods and/or services from, or participate in promotions of third party service providers, advertisers or sponsors showing their goods and/or services through the Platform (Third-party Content). Beware! That means if a sender wants complain, many dont know the procedure as to what happens to the driver. Senders are responsible for paying for each Gig contracted for, which will include (i) the pricing terms of the Gig provided to a Driver, (ii) reimbursement of documented tolls and parking fees incurred by Driver in connection with the Gig (if such Sender has agreed to reimburse for the same), (iii) any Cancellation or Wait Fees, as may be applicable to the Gig, and (iv) any other fee Roadie may assess for use of its Platform (combined, the Gig Payment). That's how much they care about customer, sender or driver interaction 30-40 minutes to even get through & then some very very young lady (usually different) picking up the phone laughing while there's a snafu issue w the Order. I wa Roadie is a Bad Joke! With no extra fee, the Roadie Protection Plan provides Senders with protection against loss, damage or theft to items in eligible Gigs, up to $100* of protection per Gig. Disrespecting personal space and/or privacy, like standing unnecessarily close, or commenting on personal appearance, perceived gender identity, sexual orientation, or asking unrelated personal questions. The next day roadie sent me an email notifying my that they locked me out my account for misdelivery and refusal to bring the items to the correct location and I called and emailed them about it and every single time j was told I have to wait for user relations to contact me about it and it has been 2 weeks since and I'm still locked out please Roadie does not make the decision to permanently deactivate a Users account without a complete investigation. Calling customer service does absolutely nothing they are idiots and have no idea or abilities to help. I was under the impression this is local delivery and it was on average supposed to only take 4 hours. All Users should feel safe and welcome and Roadie does not tolerate any discriminatory conduct from Users. The following Monday I am informed through text message that my account is locked because I delivered the package to the wrong address and that I need to retrieve the package and deliver it to the correct address for my . Drivers may elect to receive payments through Roadies Instant Pay feature (which Roadie may offer to You in its sole discretion). You will keep secure and confidential Your User account password or any other keys or identification which allows You to access our Platform. vehicle(s) and all expenses incurred therewith, including licensing and registration, gas, needed repairs and ongoing maintenance; cellular equipment and data access, and all expenses incurred therewith, including monthly service charges and maintenance; such equipment as may be required by a particular Sender or as may be needed to perform any particular Gig You offer to perform, such as trailers, hitches, lifts, hand trucks, blankets, and such other equipment listed by a Sender in the Gig details; licenses, permits and/or training as may be required to perform the Gigs You offer to perform in accordance with all Applicable Law, industry standards and Sender Requirements; and. Kennel. You acknowledge and agree that Roadies maximum liability for loss, theft or damage to items in Your Gig is subject to and determined by the. Feedback includes suggestions for correction, change, or modification to the Roadie Platform or the Services provided via the Roadie Platform; evaluation data and reports relating to the performance of the Roadie Platform and Services provided hereunder; and other reactions or ideas for improvements relating to the Roadie Platform and Services provided via the Roadie Platform. Consumer Reports and/or Investigative Consumer Reports. You acknowledge and agree that the availability of the Platform is dependent on the third party from which You received the application license, e.g., the Apple iPhone or Android app stores (App Store). Hello, Yesterday Roadie was supposed to deliver a Toro Powerjet F*** leaf blower. Nothing will restrict or limit Roadies right to use, profit from, disclose, publish, keep secret, or otherwise exploit Your Feedback (as defined below), without compensating or crediting You or any individual providing such Feedback. Create your Roadie account and set up your first delivery immediately. Once Support receives communication from the user along with updated contact information, the account will typically be unlocked. You also agree to pay all fees (if any) charged by the App Store in connection with the Platform. Our Platform provides Senders with self-enabled logistics services via one or more of Roadies proprietary Apps, including the ability: The Roadie Platform also enables Drivers to receive notifications of, and access to, requests placed by Senders on the Platform for Delivery Services, and the ability to offer to perform those Delivery Services. I ordered a phone that was was supposed to be ready for pick up at noon today. [protected] or [protected] Uh? Notwithstanding the above, Driver acknowledges that once they offer to perform a Gig they have agreed to perform the Gig for the amount set forth in the request for Delivery Services. Finally gave up and went to bed at 10pm. Tap the dashboard icon on the top left. Straight up Liars! Answer 1 / 1. I also have a side angle selfie as my picture, hopefully that's all it is. To the extent permitted by Applicable Law and a Sender and further subject to these T&Cs, a Driver may be accompanied by a helper (Driver Helper) and/or may hire or engage others as employees or subcontractors (collectively Driver Personnel) to perform a Gig. See guaranteed payouts upfront. Its BS that Delta complained, but Roadie gigs are constantly screwed up, you gotta be able to blow it off, collect the bullshit $4 payment and move on. If Roadie collects or uses Your personal information in connection with Your access to and use of the Roadie Platform, our Services and/or the Delivery Services, such collection and/or use is described and governed by our Privacy Policy. Prohibited Items and Suspicious Locations. All Senders expect that Drivers will perform Gigs in a timely, safe, professional and workmanlike manner and in accordance with applicable industry standards and all Applicable Law. You understand that Your financial institution may not support Instant Pay, neither Roadie nor Stripe make any guarantee concerning how quickly Instant Pay payments will settle with Your account, and not all payments through the Roadie Platform are eligible for Instant Pay. You acknowledge and agree that this agreement is between You and Roadie and not with any App Store. By making available or posting any User Content on or through the Platform You hereby grant to Roadie a worldwide, irrevocable, perpetual, exclusive, transferable, royalty-free license, with the right to sublicense, to use, view, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast, disseminate and otherwise exploit such User Content. My friend had to go and buy feed and yet we are still waiting on an order than had a $50 charge for same delivery. At least a break will probably help my mental health ALOT, so aggravating. That may not sound like a big deal for you but it's a HUGE deal for me. ROADIE BY UPS - MY EXPERIENCE Have you got your account activated again? If you read the history, there comes a point when all the guys turn against [Klein], but I had to do this thing. I made an order on the tsc app for feed for my animals. Roadie reserves the right to stop offering and/or supporting our Platform and/or our Users ability to receive or perform Services or any particular portion or part of our Platform or access to Services at any time, at which point Your right to access and use the Platform and Your access to the Services therefrom, or any part thereof, will be automatically deactivated. By using the Roadie Platform to pay for Gigs or receive payment proceeds, all Users agree to be bound by the Stripe Terms, which may be modified from time to time. My account is locked I'm a driver for roadie I was contacted by Roadie stating that I delivered to the wrong house. Cloudflare Ray ID: 690d0484ca8454cd Your IP: 172.98.66.221 Performance & security by Cloudflare" Be 18 years of age or older. We will not accept appeals for certain deactivation decisions related to zero tolerance violations, such as criminal or fraudulent activity while using the Platform or breaches of the Non-Discrimination or Respect Other Policies. My items and some sort of retribution. I will NEVER do this again and I feel I am.owed some sort of compensation. Enter the email address associated with your Roadie account. My lawn is NOT A SIDEWALK. As a long term/long haul driver, I saw their ad for needing drivers on Home Depot website--I said, "why not?" As used in these T&Cs, the word Sender refers to any entity or individual who forms an account on the Roadie App and/or who has a written agreement with Roadie to access and use the Roadie Platform to crowdsource independent service providers to perform delivery services (Delivery Services), or for whose benefit Delivery Services are being performed. You will not represent Yourself to be an agent, subcontractor, representative, employee or affiliate of Roadie, or any affiliate of Roadie, including without limitation its parent company, United Parcel Service of America, Inc. or any of its direct or indirect subsidiaries or affiliates (. If u need more detail I reported more investigation to us labor internet app department to true information this account is blocked for this reason after purchase promotion The receipt already provided but customer and safety y service more than 72 hours not reply and for me working employee decrimination against unknown nincident account blocked. Well, meet Roadie, a service for exchanging items post-breakup, among other things. My order was for 8 bags of solar salt. Tried logging in and account locked. The customer never got their item. Your IP: wanted you to speak to my delivery driver to pay attention to delivery instructions. This whole fiasco wasted about 2.5 hours of my time. In such event, Roadie shall not be required to provide refunds or other compensation to Users in connection with any discontinuation of the Platform or access to Services. You can sign up for Roadie online or on their app. Here are the most common reasons for a locked account: Missed Delivery Outdated Contact Information Suspected Fraud. You do not and will not have a supervisor or any individual at Roadie who supervises the performance of Your Gigs and You do not and will not be required to make regular written or oral reports to any person at Roadie with respect to the performance of your Gigs, and You will not receive performance evaluations from Roadie. During that strange 3 month . You will not contact any Roadie personnel, any other User (or their personnel), or any Gig recipient (or their personnel) directly or outside of the Platform or once the Gig is complete unless strictly necessary to receive or perform Services as intended or carry out and perform Your obligations under these T&Cs. Lmao they are so far behind on ZenDesk tickets. Create an account to follow your favorite communities and start taking part in conversations. User represents and warrants that it owns and/or has the right to produce and use its Marks, and any other intellectual property that it provides directly to Roadie, including through the Platform or App, and that those will not infringe any patent, copyright, trademark, trade secret, or other intellectual property, proprietary, or contract right of any third party. They lie about what's really going on & as a former driver this was All too feequent in their interaction. Assault, harassment, and misconduct, including sexual, of any kind. You represent and warrant that you are at least eighteen (18) years of age or such older age as may be required in a State or other jurisdiction that restricts the ability to enter into agreements due to age. My account is still locked so I guess I'll have to call again. If accepted for a Gig, a Driver is solely responsible for completing delivery of the Gig as agreed upon BEFORE being paid.
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