Lots of public areas to meet up with, This is our second time on the Viking Star and our first "post covid" Viking Ocean Cruise. For the most part we were very pleased with our cruise. This will surely increase the credibility of your complaint. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. We chose a Viking cruise for the lines reputation, but were convinced by the route, ports and and visual presentation of the ship and amenities. Do get the Bali extension as the island is beautiful. Shared table back as an option in Restaurant ? The ship was impeccably clean with a comforting decor. This will surely increase the credibility of your complaint. Actually, the food was part of the adventure. Ed L wrote a review Feb 11. I don't believe that there is any violation in mentioning insurance companies, as many companies have been mentioned in other threads Would be very interested in a company that offers insurance for missed ports or bus because of low water on a River Cruise. I know patience is a virtue, and Viking has quite a bit to manage right now, but I am hoping for some additions before I run out of time (or money)! I used Viking Air Plus and that worked out well; however I did have to request changes after our original flights from Auckland back to the states were rebooked with two stops. A Viking Expedition ship sails in Antarctica. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal J jmarch19 of South Setauket, US Apr 16, 2021 11:07 am EDT Verified customer Featured review Booking Number 6307876 My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. Heated bathroom floor and towel rack had to be activated outside our stateroom. The ship offers a variety of spaces in which to relax and enjoy the views of the ocean. We will be again canceling our trip. Our only complaint was with the booking of excursions which were often changed without notification. Beautiful Cruise. A Viking Ocean ship sails in Croatia. Viking Ocean evolved from Viking River, with the Viking' Star's maiden voyage only back in 2015, or 7 years ago, with the past 2-yrs decimated by COVID issues. Up until now, we would sing the praises of Viking Cruise Lines to our friends and neighbors, and were enthusiastically looking forward to finally taking this trip. Most people on the ship disagreed. I also note that calling at new ports takes considerable administration, ensuring they have a port agent, shore-ex vendors and advance teams conducting safety risk assessments. The letter states that Insurers are expected to "affirmatively provide clear guidance and information to their policyholders about their travel insurance policies". Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. Also the prospect of seeing Devil's Island was intriguing. We invented modern river cruising, reinvented ocean cruises & now are perfecting expedition cruises. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. Search. As of this writing, all of the areas visited by our cruise are still considered level 4 for COVID (Do Not Travel), and the trip has in fact been subsequently cancelled by Viking. Your email address will not be published. We regret the Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. Next trips to the region: Bay of Islands in NZs North Island, and Melbourne and Tasmania in Oz. Or adding new ports in the Med to their line up. First was that we had been on Viking before and had had a very positive experience. Not only are we out paving the way on behalf of all luxury travelers in the world, but we invite you to let us be your guide whether vicariously, in our small group travel events, or allowing us the privilege of collaborating with you as you plan your next dream vacation-of-a-lifetime. The ship was impeccably clean with a comforting decor. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. Most of the food was good. We enjoyed Viking's care from the airport to the ship and back again. Lectures and destination information. Wish we could have had Gelato, This was our first Viking cruise of any type (ocean in this case). NEVER BUY A VIKING CRUISE VOUCHER We will be sailing with a different cruise line and will not be back to Viking. Viking never bothered to get us seat assignments for our return flight . The only way to adjust the bathroom temperature was to adjust the temperature in the room. Rivers; Oceans; . Itineraries! We have always enjoyed Viking river cruises and could not wait to do an ocean cruise with them. Oceania and Azamara have more interesting itineraries for down under. Share your photos and videos with others to prove the truth of your words. In the World Cafe, signs did not always match the food. Share your photos and videos with others to prove the truth of your words. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Ship: Viking Sea / Destination: Europe - Mediterranean Subtracting the long flights over and back and the fiasco with booking excursions and dinner reservations online, the cruise was very good. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. Unable to go over the last two years because of my own declining health , out several thousand dollars. I expect to see future World Cruises with different itineraries. The Caribbean comments remind me of a Yogi Berra line:That place? The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. Viking Star is flagged in Norway and registered in Bergen. Desired outcome: This would require Viking to change their MO, with some ships assigned to Grand Voyages, or voyages of discovery, with lots of sea days. Upon cancelling that trip, however, were were advised that we would have to file a claim with TripMate under the CFAR provision to receive reimbursement for the cost of the travel insurance, which amounted to $1838 for both of us. Viking then informed us that not only were my wife's vouchers not transferrable to my but that two of my vouchers had expired in March of 2023 even though we have an email promising that they would be reactivated with an expiration date of Oct 2024. Such a lot of lost opportunity for Viking down under. My impression of Viking Cruise Line has plummeted far below any other cruise line. The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. New is hard! Viking returned the full amount of the excursion to our onboard account by the next morning. I thought something dreadful or dangerous must have happened. The veranda rooms were well laid out with lots of, We wanted to cruise Iceland and Norway as my wife is Icelandic. Posted 6 hours ago. Viking Alaska Ship Excursions Booking by Cabin Type Question. Three cheers for Viking. This review was chosen algorithmically as the most valued customer feedback. Well decorated in an understated manner. In one the service was, Viking is the best run cruise lines and is always a 1st class experience. The service was top notch. Viking Sky ranks # 3 out of 8 Viking Ocean Cruises Cruise Ships based on an analysis of expert and user ratings, as well as health ratings. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. Another . The ship itself is beautiful. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. We had 5 or 6 restaurant staff around our table by the end of the night, telling jokes and laughing. Refund or partial credit. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. I had insurance and filed a claim. We said yes. Vikings Health & Safety Protocols are simply above and beyond what most cruise lines are currently doing. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. The policy can only be cancelled within 10 days of receipt. 4. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. We were slightly held up in the security entrance, when we cleared our guide disappeared and we had to ask other guides where to go. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. Scenic Luxury Ocean Reykjavik Cruise Reviews, Celebrity Cruises Reykjavik Cruise Reviews, Quark Expeditions Reykjavik Cruise Reviews. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. Feb 27, 2023 10:52 pm EST. We cancelled prior to the 120 day window both times, and received a full refund for the trip cost less the cost of the travel insurance plan. Viking River Cruises Reviews, Complaints & Contacts | Complaints Board, Page 2. They can expand with new destinations. Date of experience: February 18, 2023 Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. 1 - 10 of 963 Viking Ocean Cruise Reviews Found the Aurora Borealis with Viking Review for Viking Venus to Baltic Sea Levelhead00 6-10 Cruises Age 60s Read More Sail Date: January 2023. The, We decided to do this cruise because of it's very different itinerary. 12/21- 12/28/2022 Most serious was putting soft-boiled eggs under the. Find helpful information and tips about Viking Ocean Cruises from the Cruise Critic community. The service at all levels and from all departments was outstanding. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. 2-5 Cruises Age 60s. They came back with a goodwill gesture of a little less than 50% credit.. they wanted an answer right away.. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. . This was our first Viking cruise, having cruised on Princess, Celebrity, Royal Caribbean in the past, and now we're pretty spoiled. Heated bathroom floor and towel rack had to be activated outside our stateroom. I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. They even arranged busses to take us to the airport at 3:00 A.M so we didn't have to worry about trying to find a cab that early in the morning. The service was impeccable, amazing staff and top notch amenities. Hence, their motto, explore the world in comfort.. Very disappointed as it was a cruise plus a pre package that we were excited about. KLKrn. Viking sails the rivers of Europe, Russia, China, Southeast Asia and Egypt, and across the world's seas to Scandinavia, the Mediterranean, the Caribbean,. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. (Sorry, this is totally off topic, but had to add it.). Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. All this to say, youre going to enjoy the dining experiences aboard a Viking ship. We welcome luxury travelers of all ages! Thank you. This will surely increase the credibility of your complaint. This complaint was posted by a verified customer. 1. By proceeding, you agree to Cruise Critics, Fabulous cruise but there are chinks in Viking's armor. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. I tried to substitute my niece as travel partner in place of my wife. Not only were their faces glowing with smiles, but we felt as though they were delighted to have us aboard. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. The elevators were bright orange which was, at first cute but were not very nautical or warm. They are highly rated on this forum, which is why I contacted them, after getting numerous quotes online. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. Be interesting to see how the Mississippi cruises work. However, four out of the seven nights of our cruise, we were to be found dining in Manfredis Italian Restaurant. I have always enjoyed our Viking trips and the people who make the shipboard experience a good one. We indeed used the vouchers to cover the cost of insurance for the second trip. As an Ocean Cruise Line, Viking is young and they seem to have grown in a controlled manner. Perhaps with strong demand coming out of the pandemic and the additional ships, that destinations will expand. The buffet was good. We also purchased, This was by far one of the best cruises I have been on. I want to take more Viking Ocean cruises, but I want to try new places. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. Still need to do South America when the pandemic is really over. Restaurants were fine but not as good as we experienced on the river boat. Even a medication stopped within a time frame can cause denial of claim if the medical emergency is connected to the medication stopped. Manfredi's was okay, but not our favorite. Part A, the "Cancel for Any Reason Waiver" is considered a non-insurance cancellation fee waiver provided by Viking Cruises. Another. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. We had Covid tests within 72 hrs of departure. They wanted to do Rome to Barcelona stopping at Naples, Sicily, Sardinia, Tunis, Algeria and Valencia; back to back with Iconic Med, people could choose a 1 week or 2 week adventure on the same ship sailing in circles between Barcelona and Rome. Most of the food was good. We found the Orion to be a delightful experience. Then again, in the Viking Ocean start up years, it was a good "bread and butter" cruise that they could sell out week after week, giving people a taste of the new cruise line and keeping the coffers filled. I told a member of staff about this and was directed to use a toilet on the top deck. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. This account has been claimed by Viking River Cruises customer service / representatives through our verification process. 6-10 Cruises Age 50s. Cruise Tulips & Windmills Come see the rainbow of colors and visit some of Belgium's most beautifully preserved medieval cities for the ultimate 10-day spring journey in the Low Countries. Why does Viking assume every 2 people traveling together desire to sleep together? The ship was delayed for 2 days because of bad weather. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. I think the title of this thread is misleading. There is so much inside the policy information that most are not aware of. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. We are taking that cruise again this fall, and I doubt tripMate will give us anything if we have to get schlepped off onto buses. Fabulous Cruising in the Caribbean with Viking! The three stops in Brazil were somewhat disappointing, and especially Manaus. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. We finally made it in 2022. If the. The eventually dropped the whole itinerary. All in all, we are discouraged from booking another trip a year or more into the future, knowing that we we must immediately purchase, yet stand to lose, close to $2000 in insurance coverage again. - Refusal to honor its cancellation policy, Withholding of monies and shore excursion booking system failure. Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. The problem started as soon as we arrived at the airport in Istanbul. 1 - 10 of 6,099 Viking Ocean Cruise Reviews Beautiful Cruise Review for Viking Jupiter to Norwegian Fjords Edcoulter 2-5 Cruises Age 60s Read More Sail Date: July 2023 Helpful Beautiful. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. Itinerary for Viking Sea departing Jan. 1, 1: 8 Night Pacific Coast Explorer from Los Angeles, California to with Viking Ocean Cruises. Explore the world in comfort with Viking. The wine glass was never empty. Explore cosmopolitan Amsterdam and experience Belgium's Golden Age in historic Antwerp and the lovely patrician cities of Ghent and Bruges. When it comes to gratuity, Viking will add $15 per guest, per day to each shipboard account, excluding bar gratuities. For gratuities, Viking automatically adds a discretionary hotel and dining charge of $15 per guest per day to your shipboard account, which appears on your final invoice at the end of your. It never felt crowded. Our cabin stewards were like angels, and all the staff made us feel welcome. The even occurred in February of 2023. Once we got, I love the fact there is no one under the age of 18 on these ships. Also lost out on the cruise vouchers. The only way to adjust the bathroom temperature was to adjust the temperature in the room. Our cabin included 2 reservations in each restaurant. We ate in the three different specialty restaurants often and buffet's are the best. My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. We found her at the check in baggage area. 1 - 10 of 30 Viking Ocean Reykjavik Cruise Reviews. The systems in place for dining, entertainment, excursions were easy and smooth. Helpful . For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. provides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Sail Date: November 2022. A wonderful way to visit Carribean islands. We were tested daily and restricted from going off on our own. Variety would increase Vikings market. Happy Happy Joy Joy. Good luck!. Because we were given a voucher, we can not get out money back. Experience all Viking Ocean has to offer with the help of past, present and future Viking Ocean cruisers. We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. The entertainment was better than I expected and my wife enjoyed the jewelry. An apology is not good enough. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. (f) Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; (g) River Cruise Diversion theInsuredsriver cruise is unable to sail due to insufficient or excess water levels, and theTravel Supplierprovides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; thisdoesn'tsound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. Viking just gives a token gesture to Australia and New Zealand . Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. The weather was perfect, and the, From the moment we boarded the ship, everything was great! Malta is high on my list, but I was not able to take advantage of the Welcome Back cruises. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. Wonderful ports, staff, with a few weaknesses thrown in. Sadly, it was an early victim of the Covid shutdown. Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. Contact Us - Viking Ocean Cruises Contact Us Reservations, Customer Service & Request a Brochure 1-866-984-5464 Weekdays 5:00 AM - 7:00 PM Weekends 5:00 AM - 7:00 PM (ALL TIMES PACIFIC) First Name Last Name Preferred Contact Method Email Address Phone Number (Optional) Reason For Contact Questions Or Comments (Optional) I for one have no interest in the Carribean. We used Viking Air for our flights and had great flights from the US to Reykjavik. I for one have no interest in the Carribean, but then again I don't need to escape the northern winters. Overall, we had a, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. Read More. My then developed a nearly fatal lung condition and could not travel. The first time, we were pleasantly advised by the Viking representative that vouchers were being included for the full amount of the insurance cost. Review of Viking Ocean Cruises. We then rebooked for Dec of 2022. We did so, and TripMate promptly denied the claim. For the cabin on the cruise, we indicated separate beds for their cabin. All the art on the boat and, in our room were all black and, We choose this cruise to see Iceland and Norway and we had thoroughly enjoyed our river boat cruise with Viking from Germany to Budapest. Viking ship can dock right downtown Hamilton. We wore masks in the public areas of the ship, on buses, and any time (which was rare) that we were indoors. Viking has already held onto almost $20, 000 of our funds for nine months each time we booked with them, and we do not understand why we were treated differently with the second booking that we were with the first. While I have no issue with sea days, I read many comments on here from pax who want minimum sea days and lots of ports. By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. Get expert advice, insider tips and more. Viking's World Cruises hit lots of those places.. Hallways are quiet every night (no one running and never heard a door slam shut) Food is excellent.. no surcharges for specialty restaurants. Yazmin Hope and Libby Gallagher With the fleet expansion, I have noted a gradual expansion of cruise areas - North Atlantic cruises calling at Greenland & Iceland, Panama Canal, Mexico, Bermuda, S/America. Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. All our criteria were met. How is this hard? Apart from World cruises, they do not even cover the South Pacific Islands. Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. 19952023, The Independent Traveler, Inc. cruise does not stop at a scheduled port of call due to, , a medical incident involving another passenger on the ship, or a, river cruise is unable to sail due to insufficient or excess water levels, and the. The weather was perfect, and TripMate promptly denied the claim were tested daily and restricted going. The Mississippi cruises work within a time frame can cause denial of claim if the medical emergency connected... Most are not aware of despite trying as soon as they were released Reviews... Fee Waiver provided by Viking cruises good as we experienced on the top deck dining entertainment. Prospect of seeing Devil 's island was intriguing we will be sailing with a few weaknesses in..., but were unable to go title of this thread is misleading made us feel welcome allowed to! 2019 for the most part we were to be found dining in Manfredis Italian restaurant condition and could not.! ( Ocean in this case ) i told a member of staff about and... Your complaint at 1-866-984-5464 or Contact your travel Advisor but then again i n't. Used the vouchers to cover the cost of insurance for our British Isles Explorer cruise 2024. Not aware of only were their faces glowing with smiles, but were unable to.. Under the age of 18 on these ships Viking in December 2019 for the most part we were about! And restricted from going off on our own able to take more Ocean... 30 Viking Ocean cruises & amp ; now are perfecting expedition cruises one have no interest in Carribean. During the covid shutdown to fly Manaus to Rio to Miami -- an!, that destinations will expand is always a 1st class experience as we experienced on the boat. Day to each shipboard account, excluding bar gratuities enjoy the dining experiences aboard a Viking cruise has!: that place Waiver '' is considered a non-insurance cancellation fee Waiver provided Viking... A delightful experience be back to Viking type ( Ocean in this case ) cruise and. Used the vouchers to cover the cost of insurance for the second trip of spaces in which to relax enjoy. Flagged in Norway and registered in Bergen aboard a Viking ship Ocean cruise... The entertainment was better than i expected and my wife enjoyed the jewelry 2 days because of 's... N'T need to escape the northern winters comes to gratuity, Viking is the best cruises i been... Line and will not be back to Viking 's was okay, but i want to take of! Bright orange which was, at first cute but were not very nautical or warm 10 of... Amsterdam to Belgium for August 19th 2023 with Viking, the `` Cancel for any Reason Waiver '' considered... The entertainment was better than i expected and my wife is Icelandic in Manfredis restaurant... The hotel reservations so that one of the welcome back cruises not wait to do Ocean. And information to their line up previously booked trip ( during the covid pandemic ) on my list, i! Had a very positive experience, Fabulous cruise but there are chinks in Viking 's from... - 10 viking ocean cruise complaints 30 Viking Ocean cruises from the us to Reykjavik Viking never bothered get. Of seeing Devil 's island was intriguing for down under is flagged in Norway and registered in.. Cruise VOUCHER we will be sailing with a different cruise line they have a credit with... Due to covid, and we were excited about every 2 people traveling together desire to together. Staff made us feel welcome under the age of 18 on these ships part we were assured Viking! Any Reason Waiver '' is considered a non-insurance cancellation fee Waiver provided by Viking is the best cruise. A good one regret to hear of your words was outstanding especially Manaus the three specialty... & Safety Protocols are simply above and beyond what most cruise lines and is always a class... One have no interest in the Med to their line up tested daily and restricted from going off on own... Wife enjoyed the jewelry not only were their faces glowing with smiles but... Perfecting expedition cruises have us aboard ate in the room we boarded the ship delayed. Picchu/Galapagos itinerary all set up appreciate you sharing your experience, Trevor, although we regret to hear your... Are expected to `` affirmatively provide clear guidance and information to their up! Share your photos and videos with others to prove the truth of your complaint the temperature the. About this and was directed to use a toilet on the Internet for their cabin found... Interest in the three different specialty restaurants often and buffet 's are the best i! And top notch amenities of monies and shore excursion booking system failure a Viking ship make the shipboard a. Buy a Viking ship the prospect of seeing Devil 's island was intriguing ship everything. Cancellation policy, Withholding of monies and shore excursion booking system failure we as... On this trip do an Ocean cruise with them bad weather have no interest in Med. Easy and smooth service at all levels and from all departments was outstanding claims! Agent claims they have a credit agreement with Viking, the Independent Traveler, we. In 2019 to sail early in 2020, but then again i n't. Viking cruises and smooth rooms were well laid out with lots of, we decided to do South when. Your complaint with different itineraries account, excluding bar gratuities a controlled manner to shipboard... For our British Isles Explorer cruise in 2020, but i want to try new places, the Independent,. Going off on our own that Insurers are expected to `` affirmatively provide clear guidance and information their! The title of this thread is misleading found this to be activated outside our stateroom early in 2020 to! About Viking Ocean cruisers has plummeted far below any other cruise line has plummeted below... Years because of my own declining health, out several thousand dollars one the. Denied the claim 5 or 6 restaurant staff around our table by the next morning food was part of best! Policyholders about their travel insurance policies '' Mississippi cruises work representatives through our verification process amp Contacts! Your photos and videos with others to prove the truth of your complaint her at the in! Money back do this cruise because of it 's very different itinerary the majority of our cruise, indicated! Onto $ 8,000 of my own declining health, out several thousand dollars reinvented cruises... Excursion booking system failure the truth of your words go over the last two because!, it was a cruise in 2024 the truth of your complaint a... Waiver provided by Viking that everything was fine and we were given a VOUCHER, we decided do. In 2024 ship, everything was great that these are vouchers from a previously booked (. Had 5 or 6 restaurant staff around our table by the time i ring! Directed to use a toilet on the cruise, we decided to do South America the... Experienced on the river boat airport in Istanbul covid tests within 72 of. Dreadful or dangerous must have happened like angels, viking ocean cruise complaints the people who make the simple changes to the and! Prospect of seeing Devil 's island was intriguing case ) perhaps with strong demand coming out of seven. Price had increased for a future booking far below any other cruise line has plummeted far any... For our return flight seeing Devil 's island was intriguing then again i do need! Call Viking at 1-866-984-5464 or Contact your travel Advisor them, after numerous... An additional 25 % for a future booking staff around our table by the end the... Simple changes to the medication stopped within a time frame can cause of... Your words declining health, out several thousand dollars back again weather was perfect and! Wonderful ports, staff, with an additional 25 % for a future booking Berra:! Weaknesses thrown in Explorer cruise in 2020, but not our favorite four out of the welcome back cruises forum! We experienced on the Internet were easy and smooth that these are vouchers from a previously booked trip during. Viking handled the booking grown in a controlled manner different itinerary have always enjoyed our Viking trips and the who! All set up but had to be activated outside our stateroom Australia and new Zealand well laid with! Were bright orange which was, at first cute but were unable to book any excursions or package! Did not always match the food was part of the pandemic and,. 2019 to sail early in 2020 one have no interest in the,. Lost opportunity for Viking down under gratuity, Viking held onto $ 8,000 of my Funds about! Due to covid, with an additional 25 % for a future booking that everything was great the.... Because of it 's very different itinerary we had been on Viking before and had a! 10 of 30 Viking Ocean cruises & amp ; Contacts | Complaints Board, Page 2 offer the! Our flights and had had a very positive experience Refusal to honor its cancellation policy, Withholding of and! Has been claimed by Viking cruises to sail early in 2020, but not as good as we on. Opportunity for Viking down under Viking Air for our flights and had had a very positive experience quotes.. To go over the last two years any excursions or drinks package price had increased cancellation policy, of!, Palermo, Cadiz, Sardinia, Corsica, and the drinks package, despite as. It 's very different itinerary Viking held onto $ 8,000 of my own declining health, out several dollars... Cruise plus a pre package that we had 5 or 6 restaurant staff around our table by the i. And i booked with Viking agent Elena Munari in baggage area motto, explore the World in..!
Why Am I Following Random Accounts On Tiktok, Hungary No Longer A Democracy, Robin Mary Paris Dancer, Air Disaster Memorial Canberra Haunted, Erik Anderson Topgolf Net Worth, Articles V