A customer filed a class-action lawsuit against SeatGeek Friday, accusing the company of rescinding it's money-back guarantee after the pandemic forced the worldwide cancellation of live events . This work is licensed under a Creative Commons Attribution-NoDerivatives 4.0 International License. Scores were hit with hidden fees that doubled or tripled the prices theyd seen initially advertised. Ticketmaster, the official seller for the United Center in Chicago, had announced that listings for a Jan. 24, 2022, show wouldnt go on sale until four days later: Feb. 8. For those who wish to listen to the call, please dial 1-877-705 . According to a 2018 report from the Government Accountability Office, secondary market sites that didnt impersonate venues had a markup of roughly 74% over the venues original ticket price. In 2018, when the FTC asked the public for comments about the industry, nearly 7,000 people and organizations responded. But on boxofficeticketsales.com, they topped out at $376. ******URGENT GLOBAL VIRUS ALERT: Make sure to go to BING and type in: CLEANAIRANDWATER.NET and watch the video of planes purposely spreading the virus in order to infect people so the Pharmaceutical companies in America could profit from making vaccines. My brothers were trying to do it. 2023 NYP Holdings, Inc. All Rights Reserved. They steered clear. When a customer selects tickets and checks out, it prompts the broker to then attempt to acquire those tickets elsewhere at a lower price. Seatgeek blocked my use of 2 Tickets for $510. Yet in the decade that followed, speculative selling persisted across the secondary market, and fans continued to feel deceived. It shouldnt be allowed.. If theres a lower price, we have to match it.. He had, in fact, tumbled into an elaborate obstacle course that years of consumer complaints, lawsuits and government reports say induces confusion and manipulates decision-making of the very fans whose passions ticket resale companies claim to serve. Ticketmaster says it continues to get overrun by bots. If you plan to republish our content, you must notify us republish@revealnews.orgor email Sarah Mirk,smirk@revealnews.org. In the documents, fans again and again described encountering the very practices that enforcement agencies had sought to snuff out. The guy had two actual seats available at $425 apiece almost triple his original price. But the customer service representative, she recalled, told her that he couldnt produce them. I had other friends that were doing it with a group. The suit, which alleges that SeatGeek rescinded its money-back guarantee amid the widespread cancellation of live events, comes three weeks after similar legal action was initiated against ticket-resale rival StubHub, which is also offering credit instead of cash refunds for cancelled or postponed events. As a nonprofit newsroom, we want to share our work with as many people as possible. In 1856, The New York Times complained that the pertinacity with which these gentlemen persist in thrusting reserved seats in your face is intolerable. Twenty years later, another Times editorial observed that gangs of hardened ticket-speculators exist and carry on their atrocious trade with perfect shamelessness. The brazen tactics persisted for more than a century: In the mid-1990s, when a group of ticket resellers faced criticism for paying homeless residents of Austin, Texas, $50 to wait in line overnight to snatch up Bruce Springsteen tickets, one broker told a reporter: Its free enterprise. Similarly, the highest price for a show called Dinosaur World Live was $46.96 at the Wilson Center. The consumer, William Trader, said that SeatGeek modified its buyer guarantee, which originally promised a full cash refund if an event is cancelled and not rescheduled. But complaints from consumers like Valentine indicate they are still feeling tricked by sites that appear to either be owned by or affiliated with TicketNetwork. But a customer service agent told him his ability to obtain a refund would be contingent on Defendants ability to recapture funds from another entity, the SeatGeek class action lawsuit reports. Who's crazy enough to start this website? Do not edit our material, except only to reflect changes in time and location. Although it had been featured prominently on the companys website, the suit says SeatGeek quietly changed its buyer guarantee to a full refund or a credit to be used for a future purchase to be determined in SeatGeeks sole discretion.. TD Bank along with two other banks agreed to pay $1.35 billion to settle a lawsuit accusing them of helping Allen Stanford's $7 billion Ponzi scheme.The bank will pay the bulk of it ($1.2 billion) to a court-appointed receiver, who will pay back the victims. Get it in your inbox. Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. Defendant has quietly sought to force its buyers to endure the financial losses that its own guarantee created for it in the entirely foreseeable scenario that world occurrences would cause the simultaneous cancellation of numerous public events, states the SeatGeek class action lawsuit. Were all sitting there, Did anyone get tickets? Pender recalled. In the FAQs, SeatGeek stated that the venue would send the tickets within 24-48 hours of the scheduled event - this never happened. New Customers: $10 off your first in-app order of $150+. These price gouging lawsuits include: Alaska Man Face Mask. Concert was in June 2020. According to a recent study from the cybersecurity company Imperva, bad bots accounted for roughly 40% of traffic to 180 ticketing sites in 2018. All Rights Reserved. This was request to SeatGeek prior to my event : I originally purchased my 2 tickets to the Elton John concert in 2019 from Ticketmaster for $995. Apple Podcasts | Spotify | Google Podcasts | Stitcher | Pandora | Amazon Music. I dont think that many concertgoers today feel that it is working well. Trader purchased two tickets to a Dead & Company concert in Chicago scheduled for the summer but the show was canceled due to the public health crisis. If you still don't have an adequate response, try emailing SeatGeek at hi@seatgeek.com. that reports on class action lawsuits, class action settlements, Follow the instructions from the chatbot. On 01/31/2022 Ashley Cancino filed a Small Claim - Other Small Claim lawsuit against SeatGeek. Once you complete all of the steps, we will send a fax to your bank . Why Ripoff Report will not release author information! DONATE NOW! When you add to the supply of tickets, the equilibrium price goes down, he said. But he never got the tickets. She spent $319.76 on four tickets through the site SeatGeek, which was selling third-party tickets for this show. Thanks for your interest in republishing a story from Reveal. The Judge overseeing this case is Yarbrough, W.M. The law made it illegal to circumvent the security measures that ticket sellers employ. In the suit, Trader said he purchased two tickets to a Dead & Company concert in Chicago this summer, however, the show was cancelled. A lawsuit against TicketNetwork, filed by then-New York Attorney General Barbara Underwood in 2018, detailed the scope of speculative selling on its platform. |. You refresh your browser as the seconds tick down to a team or artists official sale time. I am being charged $380.97 for a base price$$$ what is a base price and is it reasonable? The public is then left with two choices: either pay exorbitant prices for seats, or if they choose not to do that, then not see the event at all., Today, that dynamic has been supercharged online, with a multimillion-dollar industry ballooning to a market worth roughly $15 billion. But for years, no one did. Copyright 1997-2023 Ripoff Report. They watched tickets sell out in seconds, only to appear immediately thereafter at higher prices on resale sites. Usually, the customer is either not seeing the payout, or they need to verify their ID for security . Barclays Center Ditched SeatGeek for Ticketmaster After Recurring Tech Issues. Pender got a refund, but it provided little solace. TicketNetwork declined Reveals requests to describe its affiliation with this site. Yes, SeatGeek is reliable. Near the dawn of the Enlightenment era, members of Englands upper class would send servants to hold their seats for hours before plays began. When she called a customer service line for answers, she ended up on the phone with a representative from TicketNetwork. One operator, employing more than 10,000 IP addresses and roughly 500 credit cards to disguise itself, earned $42 million in 2013. Email us at hi@seatgeek.com. I felt totally cheated.. If you want to republish Reveal graphics or data, please contact Data Editor Soo Oh,soh@revealnews.org. ***** BONUS ALERT: Anyone can type in 411913 at this site and scroll down to Consumer Comment #62 at Ripoff Report 411913 and read NEW WORLD ORDER POEM. Youve probably been there, sitting at your computer, credit card at the ready. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. Celebrity Skin Cream wrinkle cream rip-off advertisements US Based and Foreign companies bilked consumers out of Hundreds of Millions of dollars over the past 7 years. Required fields are marked *. A 50% refund was issued to the customer. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. The consumer, William Trader, said that SeatGeek modified its "buyer guarantee . Instead, she offered a rough location: South Windsor, Connecticut the town of 25,000 people where TicketNetwork is based. At that point, I had nothing to get into the game, he recalled. expected to be mailed out. Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages. This problem is not intractable. Even that language The seller has not yet received your tickets, but youll get them before the event was misleading, according to the suit. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement In addition to Reveal, Duncans work has appeared in GQ, Esquire, The California Sunday Magazine and Columbia Journalism Review, among other outlets. If the broker can get them for cheaper, they will buy them, pocket the difference and pay the marketplace a commission. IN 3 WEEKS THEY SENT 3 OF MY RECIPIENTS DEAD FROZEN TINY BOUQUETS calgary, Ponce motors Deceptive car sales Austin Texas, Nextiva efax overcharged me for an entire year even before the monthly trial expired able to use the service at all. Say we owe over $22,000.00 for the rest of their so called contract !!!!!! The FTC sued the reseller and two of its partners in 2014 for knowingly profiting from deceptive venue-mimicking tactics. The partners named in the suit had employed audacious methods to fool consumers into believing theyd arrived at an official venue box office, according to the complaint. Byard Duncan is a reporter and producer for engagement and collaborations for Reveal. It, too, features a cartoon seahorse, as well as an aerial image of the amphitheater and a Google Maps link for directions. READ: Foreign websites steal our content, Click Here to read other Ripoff Reports on Seat Geek. IQ is the leading global news platform for the live music business. For information on deleting the cookies, please consult your browsers help function. Seat Geek has my $517.48 but I never received the tickets - this is complete fraud. We've received your submission. Yet at the time of his purchase, he was operating under an assumption that the secondary market has increasingly rendered unsafe: that the tickets he sought were actually available. The company was founded in 2009 by Jack Groetzinger, Eric Waller, and Russell D'Souza. .newspack-inline-popup .end-of-article-prompt{border:3px solid #0093ff;padding:1em;}. Fees in the ticket market are as clear an evidence of market failure as Ive seen in my 15 years of doing consumer advocacy, said John Breyault, a vice president at the National Consumers League. Create an account and purchase tickets in the app to receive a $10 discount on your first purchase of $150 or more using this Seatgeek . All rights reserved. Trader had purchased two tickets to a now-cancelled Dead and Company concert in Chicago, reports the New York Post. Byard Duncan can be reached at bduncan@revealnews.org. He has not received any indication that this will happen. In February 2018, one Massachusetts resident said they watched tickets to see comedian Rachel Bloom disappear in almost no time at all. They ended up on StubHub shortly thereafter for nearly $500 a 15-fold increase over their $32 face value, according to a complaint filed with the states attorney general. You can contact our team of Event Experts from 9 AM EST - 1 AM EST by clicking or tapping Contact Support when viewing your order details in the Tickets section of your SeatGeek account. A timeline of David Dobrik's messy past, from Vlog Squad sexual assault allegations to Jeff Wittek's accident, and even messier present, so you can decide for yourself whether or not the King . You may be able to recover money from the Settlement if you are a consumer or third-party payor who purchased, paid for, and/or reimbursed all or part of the cost of Restasis . Hiding negative complaints is only a Band-Aid. Dont click on those slick Ads! 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