You can find it on the Help page, our Latest Travel Information page or Contact Us page. You can now pay in full just 28 days before you travel, giving you flexibility if plans change. Just as is the case at home, if you test positive for Covid-19 on holiday,you will be required to follow local health authority rules. WebOur easyJet Chatbot is now available on easyJet.com . When free child places sell out, the current child price will apply. Resorts: In low season, resorts can be quiet with some local restaurants, bars and shops not opening. Subject totheBest Price Guarantee Terms & Conditions. Where an upgraded vehicle is required for the purpose of carrying your mobility aid or to safely transport you to and from your hotel, an additional fee may be required to book this service. When youre ready, click on save to close. You can choose to pay the full value of your holiday when you get to the checkout page, or you can pay a deposit to secure your trip (provided youre more than 28 days from departure). Check your room descriptions carefully to see whats included. We're on a mission to make a positive impact through travel. Well do everything possible to help with alternative arrangements whilst you are in resort and to get you home, and we have a dedicated team that will proactively reach out to you. Remember, this option applies only to the first time you cancel a booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. As a reminder, all payments you make towards your holiday are financially protected under the ATOL scheme. Thats a promise. To meet the various government requirements on testing for international travel, its really important that you source the right tests and from government approved providers. Transfers included: Applies to beach & lake holidays only. Prices are subject to change. Will I see any reps while I'm on holiday? Whats actually included depends on the accommodation that youre staying in, however, it generally includes meals, some snacks and local drinks and a selection of activities or entertainment. Transfers run to a schedule, but can be a few minutes late. What if easyJet holidays cancels my holiday? Are my payments to easyJet holidays ATOL protected? If it doesn't give you the information you need, read further below for more details. Its important that you do give us the chance to put any issues right at the earliest opportunity during your holiday, otherwise this may affect your rights under your booking if you later raise a complaint after you return home. If youre still having issues, please contact our team who will be able to re-send this for you. You can apply for this on the, To claim back any expenses you may have incurred as a result of flight disruption, youll need to complete the, To prepare for your trip abroad and find useful information about safety, health, local laws, natural disasters, political situation, passport and visa requirements visit the, We know it's important to feel protected when booking your holiday. Well apply a discount to the price of your easyJet holidays booking of the difference, plus well give you 5 additional discount per person (excluding infants/free children) meaning you can book with confidence that youll always get the best value with us. WebAn Easy Way to an easyJet Refund. If we do have to cancel your holiday, we really hope this will give you even more reason to re-book with us again. Can I change the time of my pick-up for my return private transfer? These visas are valid for up to 30 days. Will I be covered if I book excursions locally while Im on holiday? Free Child Places -One free child place for every two full paying adults sharing accommodation is available on selected holidays departing between 01/04/2023 and 31/10/2024, where you see the Free child place label, subject to availability. To find out more and get started, login to your account, view your holiday booking and follow the steps listed. If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can add extra bags or sports equipment on the easyJet website or via the app right away. I'm having difficulty using your website on Internet Explorer, why is this? Hotels with open-air restaurants may attract local birds and cats and although hotels do their best to discourage them, please dont feed birds or cats or other wildlife. How do I find and use my easyJet holidays credit? Whats included on my holiday documentation? The chatbot was key to changing to a Some bars and restaurants may also not be free of charge. easyJet holidays Ltd (ABTA Y6633) is ATOL protected (11694). Offer not available by phone. Whats the luggage allowance on an easyJet holiday? In many of our hotels, the front desk also receives return transfer details so they may also be able to help. Alcohol Consumption & Smoking: Local laws may restrict alcohol sale and consumption to individuals of a minimum age, which may be higher or lower than the UK. Your passport needs to be in good condition and signed. Your hotel reception can confirm the times to you when you arrive. If you're still on holiday, please contact our team and we'll see if we can help you resolve it. You'll find our 'Holiday Extras' page just after the 'Hotel Details' page for the holiday you'd like to book in our online journey. While all holidays include 23KG per person (excluding infants aged 0-2 years, unless they have their own seat), you don't have to take your full allowance - or any bags at all! Find out more about our Twilight Bag Drop service. Intercom: Best Chatbot for Customization. This can take several hours, so youll need to be patient until clearance is given, but these types of checks rarely take place on departure. If you have an easyJet holidays voucher that you want to put towards your holiday, or you want to apply a promo code, you can add this on our 'Holiday Extras' page when booking online. You can visit the FCDO website to check the entry requirements for your holiday - please note that it is your responsibility to ensure you meet these requirements. Wherever we say that a hotel has more than one restaurant, you will typically find that meals included as part of a Bed & Breakfast, Half Board, Full Board and All Inclusive package will be served at the main restaurant (usually buffet-style), unless otherwise stated. Make sure you have your 7 digit easyJet holiday reference to hand. Ive incurred expenses as a result of flight disruption, how do I make a claim? You can find out more about what this means for you and your holiday on the. Where can I find the latest travel advice? Were continuously reviewing our holidays with our partners, making sure all elements are able to go ahead as planned - including your flight and hotel reservations. Generally hotels enforce age restrictions strictly, but there may be occasions when younger children may be seen in the hotel (for example, during private functions, wedding receptions etc). Tracking gaining insights and consumer data. You may be required to wear long trousers whilst dining in certain hotel restaurants, with swimwear not being permitted. We've also created ourpre-travel checklistto make sure your holiday is one to remember, for all the right reasons! Quad bikes and Mopeds may look fun to drive but they are inherently dangerous and can leave drivers very vulnerable on the road. How do I know if my hotel is pet-friendly? I've added incorrect contact details when making my booking - how can I fix this? If this isnt available, you can speak to your hotel directly on arrival. HubSpot Chatbot Builder: Most User-Friendly Chatbot Builder. Chatbots are a one-off investment that assists firms by cutting down on staffing expenses. Click on the Add button field. If this is needed for your hotel, we'll always try to let you know in advance. Please check to ensure that everything is listed on it. There's a section for you to insert your code under the 'Holiday Price Summary' section at the bottom of the page. There may be restrictions at certain times of the day and it may only be available in certain areas of the property. It wasn't actually Live Chat, more so auto answer auto response (Easyjet Chatbot) even when you tried to ask a question it came back stating I don't understand. Interactive Dashboards To All of the hotels we describe as adult only are chosen with adults in mind, and have a minimum age limit of either 16 or 18 years. While transfers arent included for city breaks, youll be able to add one during the booking journey for a fee. Where alternative restaurants are advertised, a reservation is usually required and restrictions on the number of visits per stay may apply. My room has an extra bed what type of bed will this be? You can find out more about our partner airlines on our, If youre an easyJet Plus member, your existing. They dont mean your accommodation is dirty or unhygienic, but we know that seeing them can be off-putting. Alternatively, you may be able to book through your local travel agent speak to them directly to see if they offer easyJet holidays! On all easyJet holidays, a generous 23kg bag is included for each person as standard (excluding infants (aged 0-2 years, unless they have their own seat)). If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can select your seat on the easyJet website or via the app right away. Self-catering - any meals at your hotel arent included in your package, but you may have some facilities to enable you to cook. To get started and find out more -login to your accountusing the email address you used to book, view your holiday booking and follow the steps listed. If you are travelling from the UK on a flight that departs the previous night but arrives in your destination in the early hours of the morning, you will be able to check-in immediately. Alternatively, if you already have an easyJet holiday booking with an outstanding balance, login toyour accountusing the email you used to book and view your booking. Next youll be introducing the spaCy similarity() method to your chatbot() Many hotels will offer wireless networks although we cant guarantee an uninterrupted service or the strength of the signal. To get started and find out more - login to your account using the email address you used to book, view your holiday booking and follow the steps listed. Chatbot Conversations. Beach holidays from 279pp, prices are basedon thousands of selected holidaysfor 2 adults sharing. you will be required to follow local health authority rules. We recommend that you save a copy onto your phone so you can easily access it offline once youre on holiday. When does my easyJet holidays credit expire? So if you're just below the minimum spend required, make sure you check if any upgrades are available for your holiday! You should continue to read, understand and act on UK Foreign, Commonwealth and Development Office advice regarding entry requirements for your destination and the steps you may need to take before you travel, which may change between you booking and travelling on your holiday. If youre travelling to Sharm el Sheikh (SSH) for 15 days or less, youll get a free entry permission stamp when you arrive. Save up to 100 is based on 1 adult and 2 children travelling on the same booking. Offer may be changed/withdrawn without notice. Codes are either displayed on our website, through our official social media pages, communicated to our third party affiliates, or sent directly to customers. If you require special assistance for your holiday, we want you to be confident that your holiday is right for you. Where can I book excursions, tours and activities for while Im on holiday? After hours chatbot. Twitter Due to What are the passport requirements for my destination? Its important that you do give us the opportunity to put any issues right at the earliest opportunity during your holiday, otherwise this may affect your rights under your booking if you later raise a complaint after you return home. If youre looking to book a holiday for a number of people, wed strongly recommend you make one easyJet holiday booking rather than several individual bookings. If you need to change the name of someone currently on your holiday booking, please get, Governmental advice and policy is subject to change at short notice and so you should keep checking the, It is your responsibility to ensure that you read, understand and act on the, Following the UK's withdrawal from the EU, you may need to take extra steps when travelling to a European destination. Can I use the restaurants at my hotel whenever I like? They can then be collected at the baggage reclaim when you arrive. Remember that a European Health Insurance Card (EHIC) or Global Health Insurance Card (GHIC) only entitles you to basic state medical care in participating countries; it does not cover you for repatriation. Subject to change without notice. The amount due will vary between countries (and sometimes regions or cities within each country), and is normally dependent on the type and official rating of accommodation and the length of your stay. The carrier covers a network of over 1,000 routes in You can purchase travel insurance with our partner, You can offset the carbon emissions from your flight with the help of our partner. If this is important to you, please check the hotels policy on smoking before you book. Remember to take a copy of your policy with you, especially the emergency assistance contact number. If you can't find these details, you cancontact our teamwho can reach out to the supplier for you. There are a number of sources to give you the latest travel information. Take your time - Payment in instalments with your final balance only due 28 days before your holiday. If you have a flight only booking with easyJet, please see the airline website for further information. How do I use my easyJet holidays voucher or add a promo code? Half board plus - this includes two meals a day, normally breakfast and dinner, and typically a glass of wine, beer or soft drink with your meals. We plan your holidays a number of months in advance and changes to hotel information, facilities, activities, services and board basis can occur for a variety of reasons. A deposit is payable for the free child place at the time of booking - this will be deducted from the final holiday balance. Holidays subject to availability. Prices are subject to change. Hotels may reduce the services and facilities available to reflect the number of guests staying at the time and local weather conditions. For information on your rights in case of flight delays, cancellations and denied boarding, please visit this page. The government has also has a Travelaware site that provides further guidance and advice for keeping safe when travelling. If youre a British passport holder and youre visiting Morocco for tourism, you wont need a visa for stays of up to three months. When and how can I purchase a large cabin bag? You can rest assured that if easyJet holidays cancels your holiday, youll receive a full refund back to the original payment method for your booking. Now, its the users turn. Prices are subject to change. If youd like to visit particular attractions, we recommend that you check their availability in resort as they may have to close at short notice because of the weather or for routine maintenance. For more information, please refer to the latest FCDO advice for Morocco. There are many different types of chatbots, but all of them operate much the same way. Unfortunately not. Some hotels may not be used to catering for special diets and therefore if you have specific requirements, you may find that the choice is limited. Im looking to book a holiday for a group of ten people or more can I do this online? Please ensure that you have a valid comprehensive travel insurance policy at the time of booking. Magnificent natural beauty, unmatched weather and deep history awaits on a Trkiye holiday. Offer applies to all easyJet holiday destinations from applicable UK airports, subject to availability. If you have any concerns about this, we would recommend speaking to your hotel directly before booking to check if theyre pet friendly. Prices are based on a 3 night stay (city breaks) on selected dates between Feb 2023 - Jun 2023, a 7 night stay (beach holiday destination) on selected dates between Mar 2023 - Jun 2023, or a 7 night stay (lake holiday destination) on selected dates between Mar 2023 - Oct 2023. This is because not all hotels are able to accept groups of more than ten people. If youre travelling with an infant who will be seated on your lap, only an additional baby changing bag is allowed for the infant (max 45 x 36 x 20 cm) and this must be placed under the seat in front of you. This means the closer to your planned departure date you cancel your holiday will determine the cancellation charges that will apply: 59 days to 28 days: 60 per person (loss of deposit). Wed recommend that you contact your hotel directly if you would like to know more about the sleeping arrangements and to make any specific requests about the beds in your room. Can I add any extra bags or sports luggage? Just so you know, your credit can only be used towards an easyJet holiday, and cant be used for a flight only deal with easyJet. Check your holiday insurance to make sure youre covered for any activities you may book. However, if the disruption was caused by weather, industrial action, air traffic control restrictions or other reasons beyond our control, you wont be eligible for compensation. If youve booked a transfer, you can see your arrival instructions by, For information about when you'll be picked up by your return transfer, you can find out more. Are there any entry requirements I need to be aware of for my destination? On Christmas Day and New Years Eve, many hotels offer gala meals to all guests staying at the property. Transfers are shared with other customers. Offer may be changed or withdrawn without notice. Maximum total size (length + width + height) = under 275cm. I want a cash refund for my credit is this possible? So, if you need to let us know about any mobility aids that you will be travelling with, or if you believe youll require an adapted vehicle, please get in touch with our team at the earliest opportunity. Your tours/activities will not automatically change or cancel, and the easyJet holidays customer team will not be able to assist with this. If you want to travel beyond the resorts of Sharm el Sheikh, Dahab, Nuweiba or Taba, or stay for 16 days or more, you will need to get a visa either in advance or else before travelling outside of the resorts. My room type is a 'double or twin room' can I guarantee getting the bed set-up that I want? What documents will I need for my flight? Alternatively, you can select the option to receive everything back as easyJet holidays credit, meaning you can quickly and easily re-book a new holiday. Will my hotel room have air conditioning and can I control it? No single item can weigh more than 32kg. If your easyJet holidays credit was given to you as part of a competition, your expiry date might be less than 12 months make sure to read the terms and conditions of the competition. If youve recently returned from your holiday and wish to make a complaint, please fill in our contact form with the necessary details. I booked my holidayon or later than 1st November 2022. Will selecting my seats count towards the minimum spend for a promo code? Offer may be changed or withdrawn without notice. This deposit amount is decided by the hotels directly rather than by us. Local weather conditions is needed for your hotel arent included in your package, but we know seeing... Details, you cancontact our teamwho can reach out to the supplier for you book! More can I control it you even more reason to re-book with us again count towards the minimum spend a! Holidaysfor 2 adults sharing on the number of visits per stay may apply boarding! Whilst dining in certain areas of the property & lake holidays only remember to take copy... A claim reduce the services and facilities available to reflect the number of guests at... 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