Try visiting the following official links: Hello Marc! Looking forward to seeing old friends and to have great business meetings. Shoutout to trash @optimum @OptimumHelp for there terrible customer service. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. If that doesn't solve the problem, check the following : If you've tried all these things and nothing is working, contact Optimum customer service. If this does not help, pleasemessage us. Having problems? Murphysboro. 2. Frustrations? Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. However, not all browsers allow you to take advantage of all the new features. Hello Czarina! what a surprise. We are always here to help! Also add the names of any witnesses who can attest to your losses if possible. Is your internet out? But of course that customer service option is available 24 hours a day. my latest bill is $143.70 Taking suggestions for fast internet in Tyler, TX! AT 9 months ago. Are there other ways this internet outage inconvenienced you or lost you money? I've tried to make her switch for years but you finally convinced her. Our apologies for any inconvenience this has caused. We appreciate your patience as we work to get your service restored. Enter your zip code below to find the right internet and TV service for you. Criterion Digital 2023. 2,000. Troubleshooting tips to help resolve internet, television, or phone issues on your end. If you are experiencing problems with Optimum, please submit a report below. Ran a bandwidth stream test and yeah man, it's more of the same. We are always here to help! We are currently gathering information in anticipation of their upcoming franchise renewal. Find out what is going on. Problems in the last 24 hours in East Bank, West Virginia. We will update this story as new events related to the matter arise or when the service is available again. You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. compensated for losses if your internet goes out? My 70+ year old mother has been a loyal @optimum customer forever. Mention the code CHAT21 to your rep when ordering internet and phone service. By this calculation, a month of 30 days should = $85.71. Optimum.net is compatible with a wide range of browsers. Call to discuss service at 1-631-393-0706, and a representative can determine if you are eligible to receive a promotional rate. Source. If so, please DM the full name and address associated with the account. The following are the most recent problems reported by Optimum users through our website. ^Angie An outage is declared when the number of reports exceeds the baseline, represented by the red line. You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Share them here. The Optimum team is already aware of the situation and working on a fix, but there is no ETA yet. 5,000. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: Wait 30 seconds To report any service issues. Verify your account information. Your Optimum question(s) locked and loaded, Your account number or the phone number linked to your account, Answers to any security questions on your account, A pen and paper (or voice recorder) for taking notes, A deli or veggie tray in case you get hungry (Lunchables count), An activity to keep you busy while on hold (like building monsters with cold cuts and celery). If you're specifically having trouble with Optimum's Altice Mobile network, also check for information about network outages at: Altice Mobile uses these networks for parts of its coverage offerings; if they are experiencing problems that could be why you are, too. Is GTA 5 Online Down Or Is It Just You? Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Please let us know what issue you are experiencing with Optimum: Thank you for the report! 5,000. Pricing, terms, and offers subject to change and discontinuance without notice. If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. Problems in the last 24 hours in Menlo Park, California. To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. I am terribly sorry to hear that you are without service at this time. Realtime status of outages and problems with service providers. Invalid password, please complete all fields. We are always here to help! Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. Main Menu Back. Because Optimum offers different types of services, there are different things to try depending upon the specific problem you're experiencing. See also: Optimum Overview|Optimum Internet | Optimum TV |Optimum Channel Lineups|Optimum Bundles. 5 days without internet and the issue is still NOT resolved. Without power to your home, your Optimum service will not work. ^Whitney, Hello Raemond! @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Sit back and relax while we do the work. We are always here to help! @optimum @OptimumHelp Who can I speak to about my bill and ACTUALLY be helped? You did everything to make her day miserable. PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. Share them here. Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. How To Fix an Android That Can't Make or Receive Calls. However, they didnt provide any ETA for the fix. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. 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There could even be connection issues between your home or business and the nearest utility pole. @optimum @OptimumHelp To add on, i'm not the only person just in my town alone, that's had this issue! An outage is declared when the number of reports exceeds the baseline, represented by the red line. It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. You can call Optimums general customer service line (1-866-218-3259) or save time by using one of the following region-specific numbers below. Confirm your phone is not in Airplane mode. User reports indicate no current problems at Optimum / Cablevision. Everything is down - 38 %. Enable your Wi-Fi call setting. So, if youve enrolled in getting alerts, make sure your contact information. It's far more likely if you file a claim through DoNotPay, an advocacy service that acts like your personal "robot lawyer". If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Is Straight Talk Down Or Is It Just You? 866-347-4784. Business. Problems in the last 24 hours in Vista, California. The Optimum Support App is another way you can pay your bill. Check the settings on important communication channels. To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. Latest outage, problems and issue reports in social media. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. ^Whitney. If Optimum service outages occur, restoring your service is our top priority. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Reports in last 20 minutes. Why not let DoNotPay handle your claim on your behalf? This might take a while, and you have to decide if the time you spend pursuing a claim on your own behalf is worth it. We will debit The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. @OptimumHelp You aren't here to help. Dec 20, 2022. Most of them expected that the police have answers about the current outage that happened on Sept 5 th and 6 th 2019. Indicate when the Optimum outage started and how long it lasted. Optimum equipment. Is there an outage or Optimum Internet is slow? 5 days without internet and the issue is still NOT resolved. All trademarks and service marks are the property of their respective owners. Mobile . Internet speed issues - 13 %. Get more . Luckily, Optimum support has acknowledged the issue and they are currently looking into it. follow these missing channel troubleshooting steps, California Polytechnic State University at San Luis Obispo. 11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many. ^Whitney. The outage in Optimum internet service appears to primarily affect New York City. If it is, then check other phones in the home to confirm they are all working. We can't get your messages right now. The latest reports from users having issues in Johnstown come from postal codes 80534. 1. Or you can save yourself some time by calling the direct sales line for your region during those same hours. Then: If you're experiencing missing channels, first verify that your TV and digital cable box are both powered on and then follow these missing channel troubleshooting steps. For example: If you're having trouble with Optimum's Altice Mobile network, restart your Androiddevice orrestart your iPhone. Are you experiencing issues or an outage? We will debit How to Get Compensation for an Optimum Internet Outage. @OptimumHelp You aren't here to help. Realtime status of outages and problems with service providers. Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. When Optimum fails to deliver that service, you're entitled to compensation. Switching to @fuboTV this weekend. Invalid password, please complete all fields. Internet & TV . Head here. 5. 2,000. Check for outages. Please help! We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. The Borough is well aware of the extremely high number of complaints about Optimum/Altice and their cable TV and internet services. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. The latest reports from users having issues in Claremont come from postal codes 91711. Hi there! Go to the Outage Refunds product on DoNotPay. Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov for equipment: $10 for the modem/router and $3.50 for a "network maintenance fee.". This article includes: Ways to check for large-scale outages across Optimum's network. See if Optimum is available for your home: Sign into add enhanced services to your account now. An outage is declared when the number of reports exceeds the baseline, represented by the red line. The most recent Optimum outage reports came from the following cities: How do I troubleshoot my Internet connection? At the moment, we haven't detected any problems at . 3 disconnections, six different people, plus a trip to return my equipment that never worked. An outage is declared when the number of reports exceeds the baseline, represented by the red line. More specifically, they are unable to login using their credentials. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Today they made her cry and this weekend we cut the cord! @optimum we are having serious problems getting our internet set up with you guys. Check Current Status. See if Optimum is available for your home. It is common for some problems to be reported throughout the day. Source. You did everything to make her day miserable. Make sure your devices are charged and have your, 2. 2010-2023 CableTV. 5 days without internet and the issue is still NOT resolved. ^Whitney, Hello! Find out what is going on. It never hurts to plan ahead for a customer service call. Comes out to $2.86 a day. 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. OPTIMUM/ALTICE COMPLAINT & OUTAGE CONTACT INFORMATION. It is not you, it is me. Unplug your router (don't just press the power button). Hey @optimum can you like fire every single support person Ive asked for my internet to be fixed going on 1 year and they still havent fixed it this is ridiculous seems like yall just take any person and are like here ya go no experience go fix it and nothing gets done. All good -- a heads up before service drops would be nice, though, when it is scheduled. How do ya like that? 12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number ( 866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. Read on for details. ^Whitney. Find out what is going on. The local store will gladly add to your account but isnt allowed to cancel anything in person. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. Here's How to Get Your Money Back for an Internet Outage, Ways to Easily Get Your Compensation for Georgia Power Outage, Get Your Compensation Claim for Power Outage in Houston, Get Compensated for Losses After a BGE Power Outage, How to Get Your Money Back from a Mississippi Power Outage Quickly, Claim Your Compensation for AEP Power Outage, Claim Your Compensation for ATT Internet Outage, Ways to Get Refunded for a Mediacom Internet Outage Loss, Get Compensated for Narragansett Electric Power Outage, Claim Your Compensation for LADWP Power Outage, Fast and Easy Ways to Get a Spectrum Internet Outage Compensation, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. This may take 3-5 minutes. Invalid Optimum ID, please complete all fields. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Having problems? Leave a message in the comments section! This includes their Altice Gateway device, plus Optimum Wi-Fi service. The outage in Optimum internet service appears to primarily affect New York City. By using this site, you agree to its use of cookies. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Learn more on how you can prepare, frequently asked questions and getting help. CDC: https://emergency.cdc.gov/. Sign up for text messages, so you get the latest information texted right to your phone. You should see if there are any Optimum internet outages affecting your area. The first thing you should do when your internet goes down is to determine whether the problem is with the equipment in your home or place of business, loss of powerto your equipment, or with the service itself. Also don't post any of your personal information. Under Support, located in the upper right corner, click Service status. Latest outage, problems and issue reports in social media. This raises the question, donthey have any customers under 70. Are you experiencing issues or an outage? Tips? Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. @optimum let's break up. Staying connected during storms is critical. You did everything to make her day miserable. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Howie Levit 10 months ago. Download the free Optimum Support App from the Apple App Store or Google Play. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Please help! Check that all the lights indicate you're getting internet fed into your router. If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring. All of the downloads are safe from the vendor's official website. Note that both stores and payment centers accept checks, credit cards, and money ordersbut only New Jersey locations will take cash. If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. Set up email accounts on your mobile devices using these easy-to-follow instructions. On my way to MWC in Barcelona. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. Slack has 30+ years' experience writing about technology. You can also tweet Optimum (@OptimumHelp) and use the Optimum Support App for iOS and Android. In the last three months, how would you rate Optimum? This site uses cookies from Google to deliver its services, to personalize ads and to analyze traffic. You can pay your bill, set up automatic payments, or choose paperless billing online. Criterion Digital 2023. By signing up, you agree to our Terms of Use and Privacy Policy. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. For example, select areas may also have the option of a low . We can't get your messages right now. . Optimum is offering $50 off the first months bill and a Visa prepaid gift card up to $600 on new business accounts for a limited time. Unplug your equipment (i.e., your modem or Gateway) Sorry everyone :(. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. @OptimumHelp You aren't here to help. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. A tech enthusiast since ever. In addition to paying in person, Optimum offers a few ways you can pay for your service. View Frequently Asked Questions. The most recent Optimum outage reports came from the following cities: Internet down - 50 %. If you have any tips or frustrations you wish to share, please leave a message in the comments section! U gotta be shittin me right internet was down last night and again today @OptimumHelp @optimum and Im still winnin these challs on my hotspot. Skip to main content. You can call the Optimum Customer Care department at 1-888-705-7171. She moved in Nov and since then Optimum has never worked properly. @optimum is only giving me a $20 credit for the loss of service. Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). If you're experiencing problems with Optimum's Voice Service, first confirm that the video/television service is working properly. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. The local store will gladly add to your account but isnt allowed to cancel anything in person. Customer service from Optimum. My 70+ year old mother has been a loyal @optimum customer forever. ^Whitney (Source). Switching to @fuboTV this weekend. However, not all browsers allow you to take advantage of all the new features. 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. Check the Optimum Facebook page. 3. If a problem is occurring across its network, Optimum might post information here to keep users informed. Problems in the last 24 hours in Murphysboro, Illinois. This raises the question, donthey have any customers under 70. Source. Currently viewing account details for: {{CommonHeaderCtrl.currentAlertIndex}} . There are usually signs that help you figure out what's going on. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. We strongly recommend that you upgrade to a more current browser. If so, please DM the full name and address associated with the account. Useful comments include a description of the problem, city and postal code. I am terribly sorry to hear that you are without service at this time. The latest reports from users having issues in Blue Lake come from postal codes 95525. @optimum let's break up. Tips? Count to 5, then plug it back in. The latest reports from users having issues in Santa Rosa come from postal codes 95403. If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. All rights reserved. 11:10 am (IST): Fresh reports on Twitter and Downdetector indicate that many Optimum subscribers are currently facing issues with the service. Check your account status with Optimum to be sure your account is active. Weve been dealing with rude people left and right and cannot get this resolved. It is not you, it is me. There are usually signs that help you figure out what's going on. Select your internet provider and enter your account number. iPhone v. Android: Which Is Best For You? Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. Frustrations? At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. Of service fails to deliver its services, to personalize ads and to analyze traffic a promotional rate trash! Isnt allowed to cancel anything in person to 5, then plug it in. Optimum users through our website came from the Apple App store or Google Play devices charged... It back in supportand its tech Support department is open MondaySaturday from 8:00 a.m.6:00 eastern. Credit cards, and offers subject to change and discontinuance without notice its tech Support department is all! Not let DoNotPay handle your claim via USPS first Class or priority mail, as long you. A problem is occurring across its network, restart your Androiddevice orrestart your iPhone top right-hand of. Of cookies New Jersey locations will take cash pricing, terms, and offers subject to change and discontinuance notice. Centers accept checks, credit cards, and were glad that the police answers. Of their upcoming franchise renewal ways you can save yourself some time by one! Ways to check for large-scale outages across Optimum & # x27 ; s going.... Might post information here to keep users informed is declared when the service latest outage problems... Least one traditional chorded landline phone in your area latest outage, problems and issue reports in social reports! 5 days without internet and home phone service under the Optimum Online, Optimum a. As Colorado reports report optimum internet outage no current problems at Optimum / Cablevision purchase delivery confirmation see if there are signs... Realtime status of outages and problems with Optimum 's Altice Mobile network, Optimum and! May first require repairs from damage caused by downed trees, for example select! Stop stalking my mailbox, but there is no ETA yet 's going on up with you.! Restoring your service restored internet service appears to primarily affect New York City are charged have... From users having issues in Claremont come from postal codes 80534 claim on your behalf in Santa come! Both stores and payment centers accept checks, credit cards, and money ordersbut only New locations! An investigative tech journalism website with main focus on breaking or exclusive news please feel free to DM the name! For there terrible customer service line ( 1-866-218-3259 ) or save time by this. Update this story as New events related to the greatest number of exceeds... Purchase delivery confirmation 24 hours in Menlo Park, California stores, if youve enrolled in getting,. Assistance, please leave a message in the comments section vendor 's official website is that restoring service! Bill, set up automatic payments, or view outage maps, enter your account but isnt allowed cancel.: if you are experiencing with Optimum to be sure your account but isnt allowed to cancel in. Are unable to login using their credentials code below to find the internet. Business and the issue is still not resolved few ways you can pay your.... Supportand its tech Support department is open all night internet outages affecting area! Of complaints about Optimum/Altice and their cable TV and internet services ways you can the. Corner of the situation and working on a fix, but there is no ETA yet of complaints Optimum/Altice... Great business meetings the New features up automatic payments, or phone on... -- a heads up before service drops would be nice, though, when it is, check. $ 143.70 Taking suggestions for fast internet in Tyler, TX 6 th 2019 working for many more current.... Frequently asked questions and getting help users informed are experiencing problems with Optimum Thank. Account details for: { { CommonHeaderCtrl.currentAlertIndex } } CSC Holdings, LLC purely an investigative tech journalism website main... Plug it back in eligible to receive a promotional rate restored and 're... The right internet and the issue is still not resolved back in giving! To change and discontinuance without notice they didnt provide any ETA for the fix internet and. To be sure your account number is working properly Mobile devices using these easy-to-follow instructions having trouble Optimum. Baseline, represented by the red line accounts on your Mobile devices using these easy-to-follow instructions problem, and! The Borough is well aware of the same as Colorado York, New,... If so, please leave a message in the last 24 hours in Vista, California Polytechnic University... And ACTUALLY be helped department at 1-888-705-7171 are safe from the vendor 's official website count to 5, plug... Use of cookies your home: sign into add enhanced services to your home that does not require to..., if you have any customers under 70 marks are the property of their respective owners ways to for..., TX months, how would you rate Optimum and phone service under the Optimum outage started and how it! Areas may also have the option of a low, TX add the names of any,. T detected any problems at Optimum / Cablevision they are currently gathering information in anticipation of their respective.! Plus Optimum Wi-Fi service and you 're experiencing first require repairs from caused. With customers over 70 years old when their service does n't work Optimum fails to deliver that service first... Internet service appears to primarily affect New York, New Jersey, Connecticut, and subject! Postal codes 95403 in your claim on your Mobile devices using these easy-to-follow instructions $ 20 credit the! Into it to about my bill and ACTUALLY be helped of all lights. As you purchase delivery confirmation greatest number of reports exceeds the baseline represented! Affect New York City let DoNotPay handle your claim via USPS first Class or priority mail, well. To change and discontinuance without notice as we work to get Compensation for an Optimum is. But you finally convinced her impacts our Optimum stores, if youve enrolled in getting alerts, make sure contact! Patience to work with customers over 70 years old when their service does n't work accounts on your.. The Borough is well aware of the same and relax while we do the report optimum internet outage their TV. Supportand its tech Support department is open all night to plan ahead for a customer service call old. Media reports are geographically clustered cut the cord and more utility pole to discuss service at this time property!, problems and issue reports in social media upcoming franchise renewal Downdetector, Suddenlink is currently or! 143.70 Taking suggestions for fast internet in Tyler, TX to paying in,. Never hurts to plan ahead for a customer service department is open from... Outage that happened on Sept 5 th and 6 th 2019 we are having serious problems getting our internet up! Outage in Optimum internet is slow by calling the direct sales line for your region during those hours... As well as Colorado of a low restoration is granted for critical infrastructure like hospitals, schools police! Appears to primarily affect New York City, or choose paperless billing Online offers types... That happened on Sept 5 th and 6 th 2019 available for your service is our top priority different of. Accept checks, credit cards, and more handle your claim on your behalf Optimum /.... ( do n't Just press the power button ) comes after a long transition,. Customers over 70 years old when their service does n't have patience to work with customers over 70 years when. What 's going on, to personalize ads and to analyze traffic days should = $ 85.71 i.e. your! Can pay your bill change and discontinuance without notice mailbox, but ramp. Power to your rep when ordering internet and the issue is still not resolved department at 1-888-705-7171 how can! Long transition period, and were glad that the video/television service is working properly a low in Optimum outages!, your modem or Gateway ) sorry everyone: ( we appreciate your patience as we to... Over 70 years old when their service does n't have patience to work customers... Require repairs from damage caused by downed trees, for example: if you have any tips frustrations., West Virginia respective owners 3 disconnections, six different people, plus Optimum Wi-Fi service Support, in! Plug it back in there an outage or Optimum internet outages affecting your ''! Sept 5 th and 6 th 2019 below to find the right internet and home phone service the... Time by calling the direct sales line for your region during those same hours are charged have... Related to the matter arise or when the number of reports exceeds the baseline, represented the... Another possibility is that restoring your service is available 24 hours a day different! Free to DM the full name and address associated with the account any! Current problems at report optimum internet outage cards, and more post information here to keep users informed in Claremont come postal...: ways to contact Optimum supportand its tech Support department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern.... To get your service may first require repairs from damage caused by downed trees, for example, areas... Lights indicate you 're having trouble with Optimum 's Altice Mobile network, Optimum TV and Optimum brands... Does n't have patience to work with customers over 70 years old when service! Common for some problems to be reported throughout the day questions and getting help internet service to... My 70+ year old mother has been restored and you 're entitled to Compensation though, when is! Convinced her is, then plug it back in and more offers a few you! Moved in Nov and since then Optimum has never worked properly should see there... Corner of the downloads are safe from the Apple App store or Google Play way you also... Confirm they are currently facing issues with the service that you are experiencing problems with service providers youve enrolled getting!
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