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Before submitting a claim, you need to know whether your Fitbit is still under warranty. It looks like the Fitbit account you are currently signed in with already has a membership. (You can find the earlier version(s) in ourarchive.). What do I need to do? Get your first month foronly $1 with code: SAVESign Up Now. See the FitbitTerms of Servicefor details of your rights with respect to use of the software and related services. The deductibles are friendly, starting at $29 and not more than $99. Plus, smart features including using the Maytag app to remotely start or stop a cycle, troubleshoot issues, get personalized tips, and even send customized tasks to family members, make finishing . Check with your card issuer to find out their policies and card benefits. Another option is to check how you purchased your Fitbit. [ 6 Pack ] Compatible for Fitbit Versa 4 / Versa 3 Screen Protector, Fitbit Sense 2 / Sense Screen Protector, YMHML [Upgrade Flexible Film] Soft HD Clear Anti-Scratch Protector for Fitbit Accessories Visit the YMHML Store 251 ratings Amazon's Choice in Cell Phone Screen Protectors by YMHML -11% $799 List Price: $8.99 Damages from external sources like floods, earthquakes, fire, among others, will also not be covered. Have available your Fitbit account details, including the email associated with the Fitbit app, your Fitbit account, and your device. 2.5D rounded edge glass for comfort on the fingers and hand. It's moved! Only a tiny amount of water and toothpaste. Before you contact Fitbit for warranty service. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product (s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit Many credit cards offer extended warranties on these types of products. To request a return authorization, please follow the instructions, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. To register for an AKKO Plan, you must have a United States or Canadian mailing address. Find strength in numbers. The company also offers an extended warranty for US customers called the Fitbit Protection Plan (FPP) through Square Trader,covering your device for 2 total years. From there, they will probably ask you to mail the device to them in the original packaging, or safe packaging for transport. Sense 2/Versa 4 Accessories Visit the Store Fitbit Sense/Versa 3 Protector Visit the Store Accessories for Charge 5 Visit the Store We are so sorry to hear that your daughters Fibti Versa is having so many problems with the screen. The only thing thats worse than my Fitbit Versa Lite is Fitbits support and service. This is a very limited warranty much like it's name suggests and only covers manufacturer defects. One claim only for any Lost phone per 12 months on eligible plans. So try removing the Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect it to Bluetooth. You must return the Product to Fitbit to receive a refund. If you received yours as a gift. Only send in the part of the device thats causing problems. Secure Shopping 100% Contactless Fast Shipping Cash on Delivery Easy Free Returns. This Limited Product Warranty is valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorised reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. Could you please give me a contact customer service for Ireland? 9H hardness, 99.99% HD clarity, and maintains the original touch experience. AKKO insurance is cheaper compared to competitors and more friendly. Fitbit will replace or fix your tracker's regular wear-and-tear damage within one year of the date you purchased it. Deductible. It has passed our 26 stage testing process with no issues! Or cosmetic damage like scratches and dents. We are very sorry to hear that your replacement Fitbit is not working and shows a black screen. 6 Packs Case Compatible with Fitbit Sense / Fitbit Versa 3 Screen Protector, NAHAI All Around Ultra Thin Plated Bumper Shell Scratch-Resist Cover Accessories for Fitbit Sense/Versa 3 Smartwatch smaate Smart Watch Cases with Screen Protector for Y20GT, Compatible with WZWNEER, BANLVS, DXPICR, Bctemno Y20GT 1.7" Smartwatch, Hard PC Case with . 30 day returns | Buyer pays for return shipping | See details - for more information about returns. Same for me, I have just contacted Fitbit support and they have given me a case number and advised me that they are working on the issue, which is apparently an App update. To create this article, volunteer authors worked to edit and improve it over time. See the Fitbit. See the seller's listing for full details . I had so many scratches on my last Fitbit and it worked great for over 3 years. Heres how it works. If you find yourself in such a situation, the only option you have is to purchase another device. The membership will be linked to your Fitbit account. By using our site, you agree to our. Sorry to hear that your Versa isnt working as expected and that its stuck on a black screen. Before presenting your device for repairs to unauthorized persons, think twice as Fitbit does not cover altered, serviced, or refurbished devices. I wish I would have just stuck with Ionic or nothing. Featured Products Minnow Driver Kit 70 Lifetime Guarantee $14.99 Mako Driver Kit - 64 Precision Bits 441 Lifetime Guarantee $39.99 Essential Electronics Toolkit 569 Lifetime Guarantee $29.99 My husband bought me the Fitbit Sense for Valentines Day. Fitbit Charge 5 Advanced Fitness Activity Tracker - (Sports Watch) New, Open box for sale online at the Best Prices! Electronic products like these, which are not exactly cheap, can set you back quite a bit when you have to handle repairs or replacements out of pocket. Secondly, Fitbit does not issue any device exchanges. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are certified refurbished by or on behalf of Fitbit (the "Refurbished Product(s)") shall be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of purchase (the Refurbished Product Warranty Period). Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. Here is a list of Fitbit models for your reference when you seek a local Fitbit repair shop: Ace Range. To obtain warranty service, you must have a return authorization. Fitbit Customer Supportvia the above methods. Hello I got a Fitbit versa 3 for Christmas, my grandmother gave it to me about 2 days ago it stopped linking to my phone and its aggravating me. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. If the action you attempted failed, please try again. The Extra Power button on the 7.4 cu. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Fitbit.com 45 Day Satisfaction Guaranteed Return Policy, A returnauthorisation must be requested from our customer service team within 45 days of your shipment date. Sorry to hear that your Versa 2s screen took in moisture. Also, since the warranty does not cover all damages, confirm if the warranty covers your issue. I asked them to note this on my case number. New. The only option you have is to ensure your device is covered at all times by insuring your device outside the warranty period. Check your records for the manufacturer and contact their support team. Use the arrows to choose products to compare. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. The returnauthorisation number must be included along with your returned product. Would be lost in life without unlimited data. Thanks to Fitbit's fantastic warranty program, you'll be back to sweating from working out instead of stressing out in no time! These Limited Product Warranties are valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. Thank you for signing up to iMore. For these Fitbit devices, the serial number can be found in the original box or, in some cases, in the original purchase receipt. You also need to confirm you have not breached any warranty conditions. Thanks for signing up! After a few weeks I noticed it was working again so I resumed usage. Thanks for being a member! 2 Take a bottle of toothpaste (non-gel). Find many great new & used options and get the best deals for Fitbit Charge 3 Charge 4 Replacement Band Holder Clip Repair Part at the best online prices at eBay! How to repair your FitBit or watch screen or face. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. Cancel Anytime for a Refund! Hours are business only from Monday Friday, 7:00 AM 6:00 PM Eastern time (North America). Fitbit offers a limited product warranty. There are two barcodes on your Fitbits original packaging box. Accidental damage can happen to anyone due to dropping, immersion in water, or other liquids. Were very sorry to hear about the problems with your Fitbits screen. The one or two years is only for new devices. You must purchase FPP within 30 days after your purchase. To qualify for a refund, all the following conditions must be met: A return authorisation must be requested from our customer service team within 45 days of your shipment date. . The warranty includes the device and wristband. Here's how it works: Open DoNotPay in any web browser. But insuring your electronic devices with the best phones and electronic insurer is a better choice. One of the wisest decisions regarding your Fitbit device and all your electronics is ensuring adequate cover outside the warranty period. Fitbit Inspire 3: We found a lot to like about the Inspire 3, Fitbit's cheapest entry-level device. It may list your devices serial number with the sale since many companies scan thisbar code also during the sale. Try Tom's or Crest. . This so frustrating that now every day, sometimes 2 I have to charge again. New York, CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. But if you received your device as a gift and didnt know when the product was bought, the activation date is when your warranty starts. There is a user forum that discusses this exact issue, you might want to check that out to hear about others experience with Fitbit. Shop Now Products purchased in November and December can be returned up until 31 January of the following year or 45 days from the date of shipment, whichever is longer. Their chat feature is usually the quickest way to get someone to assist you. Type in Fitbit and answer a few questions. Yes Scratch-resistant glass: Yes--screen size: 1.66 Inch: 1.32 Inch: 0.95 Inch-screen resolution: . Lets fix it! The membership will be linked to your Fitbit account. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. What to do when Fitbit stops or wont sync at https://www.myhealthyapple.com/fitbit-versa-not-syncing. If you prefer calling, call their support number at (877) 623-4997. If it still doesn't work, please contact customer support or try again later. Hi. However, since we are not the Fitbit company, we highly recommend you reach out to Fitbit Support before you purchase or are gifted a new Fitbit to confirm how you would get service under the warranty if needed. Fitbit warranty. Free shipping for many products! Fast shipping Same day shipping if ordered by 1PM Pacific. The return authorization number must be included along with your returned Product. Lets fix it! 2.5D rounded edge glass for comfort on the fingers and hand. Finally, instead of emailing Fitbit she should reach out to them using their Live Chat feature, Another option is via Twitter a @FitbitSupport, We highly recommend Live Chat since this usually gets an immediate response (depending on what country or region you chat from. To sign-up for Student Plans, you can be any type of student, from middle school to high school, including incoming college student, current college student, or recent graduate. The seller already told me that there will be no warranty since it is in a different country. You can only purchase one membership at a time. Hi I bought a Fitbit in March 2020 and the Fitbit went off and never turned on again. Which Fitbit model is this happening to? If you kept the invoice included with the shipment, you might also find the serial number listed there. . These Limited Product Warranties do not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. This limited product warranty applies to our "Fitbit Products." "Fitbit Products" means our Fitbit-branded device and accessories. This Limited Product Warranty does not apply to products with the Made for Fitbit or Works with Fitbit logos or Tory Burch for Fitbit accessories. Locate the Claim Warranty feature. Have pictures of your Fitbits broken band and your proof of purchase with you before you start your chatyou can then upload these to the chat, if requested. To request a return authorization, please follow the instructions here. If the Fitbit is no longer covered under warranty, is it possible to get it repaired at my expense? The rubber at place where the band connects to the tracking device has torn so the band will not stay connected. Sadly, we cannot directly help you since our site is not part of Fitbit. Just wanted to get an idea before I go purchase another one. Without limiting the foregoing, the Limited Product Warranty does not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. If the action you attempted failed, please try again. The rule of thumb is you must have paid for the entire purchase using that card to qualify. It was only 2-3 months old when the issue with it began, so this has become pretty annoying. This article has been viewed 168,910 times. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES IN THIS LIMITED WARRANTY. Now, before you rush out and buy the first screen protector you find, take a second and think about which Fitbit you . Regardless of warranty status, we highly recommend you reach out to Fitbit directly and ask them to repair/replace your Versa 2. Use the arrows to choose products to compare. No, a replacement Fitbit does not come withits own warranty. LIMITED PRODUCT WARRANTY FOR NEW PRODUCTS. It depends on what Fitbit model you use. They have a contract with FedEx for the returns, but it has now taken FedEx 21 days and counting to deliver the package to their warehouse. It sounds like your Fitbit Versa isnt syncing to the Fitbit app on your phone. It does not cover any software that comes with the device and consumables like the battery. View your devices activation date, which is the day your devices warranty begins. Your answer would be very much appreaciated. (Included Components):- 1 Watch Screen Guard, 1 Dry Wipe and 1 Wet Wipe . They have said to allow at least a few weeks to a month, which is bad really. Massage the toothpaste in gently, or the clock will be damaged. Ultra-Clear Vision: Super transparent tempered glass provides you with HD clear vision sense, restoring the original true colors and beauty of the photos and videos you take. Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. Functions: All system functions are working 100% on this device. I have to try JUST ONE MORE UPDATE. If such a defect arises and a return authorization request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a New Product or Refurbished Product. If you scratch your screen, Fitbit is not obligated to replace the device for you. You may even be eligible for an extended warranty replacement. Since you wear your FitBit on your wrist, it's relatively likely to get scratched eventually. Upon contacting Fitbit, the response many want to hear is that if the Fitbit warranty no longer covers it, they can repair the device. Fitbit may issue you with a refurbished device if you make a warranty claim. If you purchased a refurbished unit, the device and its packagedaccessories are warranted for 90 days from the date of purchase. Please have your daughter collect all those emails which show the dates she sent Fitbit before the warranty on the Versa expired. The main reason you would want to use this warranty is if the strap on your wristband has broken or wore out. Fitbits includes a standard one-year limited warranty for the US and two yearsfor the European Economic Area (EEA) covering both the device and the wristband(s) that came packaged with the device. For the fastest service, considershipping it at your own expense via your preferred carrier. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. At the Fitbit repair shop near me, which mine is a Best Buy, the first thing they look at is the model number. The warranty includes the device and wristband. Deep scratched on screen or casing; Cracks; Water damaged, but working The device is functional without additional repairs, but has notable damage to major components. This limited product warranty is provided free of charge. If you want a replacement, make a warranty claim instead of a return claim. FPP is only available for Fitbitproducts purchased in the United States from Fitbits online store. The claims are honored quickly after verifying all the information, giving you extra convenience. Uh oh! However, if you warranty expired, let us know which model so we can look at your options. We do not recommend sending an email, since that is not checked as frequently. (i.e. You should have proof of purchase. Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! Another reason you should get a screen protector for your Apple Watch is that cosmetic damage is not covered under either Apple's Limited Warranty or AppleCare+. To create this article, volunteer authors worked to edit and improve it over time. Good Morning, my daughter bought a Fitbit versa few months ago, she started complaining about a line coming in between the screen. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. Replace the Product with a new or refurbished product at no additional cost. Since then, I've worked with technology in my career as a media educator and videomaker. Get the low-down on all things Fitbit legal. All are valid reasons to go send it back to Fitbit for a warranty claim. No Fitbit reseller, distributor, agent or employee is authorised to make any modification, extension or addition to this Limited Product Warranty. During the original manufacturer's warranty period, most repairs will be handled by the manufacturer. This protection planalso covers some accidental damage. 2 Reply curiopath 2 yr. ago Forget toothpaste, and baking soda, all that junk, you never know the results you're going to get. In addition, these Limited Product Warranties do not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. From what we understand if the Fitbit you purchase is new (not pre-owned or used) and is in its original, unaltered packaging, the one-year warranty should be honored no matter where you reside. Email Quote. Sadly, many Fitbit users arent aware of the terms and are disappointed when their device is damaged. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Stay tuned for future updates. You can check your activation date on some Fitbits by going to Settings > About > Device Info > System Info. Add your phone + ANY 25 items you own and get protection against damage and theft! How to contact Fitbit customer support about problems and warranty info. You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Fitbit. Fitbit offers a limited product warranty. . How do I turn off and shut down my Fitbit? If you own an Ionic, Fitbit recommends you immediately stop using it even if its working normally and apply for a refund via this Ionic refund site. It's more like Eskom - it's great if it works but you know you can't trust it. As mentioned, its very important that your daughter has proof of her warranty and proof that she emailed Fitbit prior to the end of that warranty. You should receive a full refund as well asa special discount to purchase a replacement Fitbit device or other products and services, if available in your region. Include that return authorization information with your returned product. Thanks to all authors for creating a page that has been read 168,910 times. It is peace of mind knowing you do not need to pay for a replacement or repairs out of pocket even if your devices Fitbit warranty has run out. Defective bands including defects in materials and quality under normal use. Add a copy of your original purchase receipt to your shipment. When your device is found to be defective within its warranty period, it may be eligible for replacement. Payments: Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. For some people, paying for another one may not be immediately possible. Which Fitbit you own and how you use it. AKKO insurance covers much more than the Fitbit warranty, including accidental damage, immersion, and theft, including theft from unattended vehicles. Is your Apple Watchs Workout Playlist not automatically starting or gets Fitbit display screen black and not working or turning on? When you purchase through links on our site, we may earn an affiliate commission. Lets fix it! NY 10036. find the same information on their website, Amazon does offer an extended warranty through Square Trade, New York AirPods Max wearers targeted by moped-riding thieves, Ridley Scott's insanely expensive Apple TV Plus show recasts main character due to 'on-set altercation', iPhone 16 5G upgrade seemingly confirmed by Qualcomm, Get Apple TV Plus free for three months (just in time for Ted Lasso season 3), Apple VR headset won't require an iPhone, will have "in-air typing", Read everything from iPhone to Apple Watch, Mags delivered straight to your door or device. I read in your article that if the fitbit is a gift, the countdown starts when you use it. One is the usual UPC, and the other, the longer one, is the serial number. Worst watch Ive ever been given & owned! Bands that break through no fault of your ownfor example, bands thatbreak loose from the metal clasp. Include the return authorization number with your return, along with a copy of your original sales receipt (if available) or a notice that the Fitbit was received as a gift. Finally, if you cannot locate your Fitbits serial number, try reaching out to Fitbit support (live chat is a good option here.). You will receive a verification email shortly. Learn how your comment data is processed. Were sorry to hear that your Fitbit from X-mas 2019 is no longer working. Find many great new & used options and get the best deals for PC Matte Protective Case + Tempered Glass For Fitbit Versa 2 Anti-scratch Screen at the best online prices at eBay! Made from the high quality tempered-glass for maximum scratch protection and no residue when removed. These Limited Product Warranties do not apply to third-party products or accessories, including but not limited to products with the Made for Fitbit or Works with Fitbit logos. If your fitbit is covered under its warranty, contact Fitbit straightaway since they must repair or replace it. Its warranty is usually 30 days or the remainder of the original warranty, whichever is longer. If you want to continue enjoying your Fitbit, you have to buy another one. A quick online search reveals several desperate people. This refund applies to all Fitbit Ionic watches, even inactive units. In fact, the software on your wristband also isn't covered, only the hardware. Other tips with syncing problems are discussed in detail in this article: Fitbit Versa not syncing? 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